Where to start. Firstly, I don't believe the good reviews on here. The service is shocking. I've still not received the framed photo I paid for (which I ordered on the 4th July, 20 working days ago). I bought a framed photo as a present for my Mum and Dad's 40th Wedding Anniversary. The company says that it takes a couple of days to produce the print and then a maximum of 5 days to receive the order. When I had still not received my item past the maximum waiting time, I called up. The delivery/postal service is different to the company who manufacture the products - so guess what, they don't know where your order is and can't help. They just told me to wait and that hopefully it would arrive soon. Well it didn't arrive in time for my Mum and Dad's anniversary. It still hasn't arrived. I asked for a refund, they don't do refunds - even though the photo hasn't arrived. I email the company every couple of days to get answers and they are (to be polite), unhelpful. They ask me the same questions every time about my address and don't read the previous exchanges where I have already given the answers. It's taken multiple emails over the past few weeks to actually get them to confirm that they are going to send me a replacement. There are lots of companies out there who deliver this service, don't go with these ones. If My Picture read this, my order number is UKA39901510686. Don't contact me again unless it's for an actual refund as I've wasted enough time already emailing back and forth.