Ordered and paid for photo jigsaw on 08 April, was told it was ready and just waiting for courier. Told I would be emailed when 'scanned' by courier. Never happened. Expected delivery 18 April. Still nothing by 25 April. Customer number doesn't work on their tracking system on their website. Reply from Customer Services said to wait another 5 days, parcel is untracked, discount offered but seeing as I haven't received my order why would a discount be something I would want? The website is pretty but not helpful in the slightest, if I get the item I ordered I won't be using this company again. If I don't receive the item it looks like I will get nothing, German consumer laws are apparently useless with regards lost deliveries. Good luck if you choose to use this company.