I'm very unhappy with the customer service I've received from MyProtein. I placed an order and wanted to add another item shortly after. I contacted customer service right away, but they refused to amend the order and told me to return it for a refund. This was very inconvenient and frustrating.
To make matters worse, when I received the order, there was a bag missing. I emailed customer service again, but they gave me the same response: return the order for a refund. This is unacceptable. I paid for the products and I expect to receive them.
I don't feel like I'm being listened to or valued as a customer. The responses I receive are generic and unhelpful. I'm very disappointed with MyProtein and I hope you can resolve this issue as soon as possible.
Order Number:486494020
2 years ago
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