Mia
According to my recent order with MyProtein. There was one item that I was concerned about. Which was a Daily Multivitamin tablet. I contacted the customer service about it that the tablet I received didn’t look the same as the picture advertised on the website. The tablet on the website is white capsule, but the tablet I received was uncoated yellow colour, and their response to my query and concern was, “I can see from your photo it looks like you have edited the image...” - WHAT?! Are you serious?! I couldn’t believe this would be their response to my query and concern. It didn’t matter whether I edited the photo or not. My main concern was my health and safety, because the tablet didn’t look the same as on the website. This is something I put in my body, and I wanted to know why? I couldn’t believe it that the FIRST THING their customer service staff, “Oliver” cared about was the photo being edited! Yes, I made the photo brighter, as it was dark and I could hardly see the actual colour of the tablet in the bottle when I took it, and also, so that the customer service team could see it clearly as well. Oliver, the customer service staff didn’t even said anything about the fact that the TABLET ITSELF BEING TOTALLY DIFFERENT IN COLOUR AND LOOK! But more worried about the photo being edited! Unbelievable! I wish that the customer service staff would put their feet into my shoes! What if this happened to them when they ordering something and receiving something that looks totally different from the website?! I have prove of the original photo I took without it being brightened including a video, so you can see the actual product and also the response from the company’s customer service staff Oliver as well. I have consumer rights to be concerned about my health and safety, and your company should give an explanation and answer to my query and concern, NOT pointing out about the photo being edited which wasn’t even important! I usually spend fortune on their products and this is such a disappointment, the way your staff handled my concern about health and safety!
3 years ago
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Myprotein has a 2.9 average rating from 170 reviews

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