I placed an order for protein and instead received two bottles of carpet cleaner. I’m not sure if the issue was with MyProtein or Royal Mail, but I returned the incorrect items and took photos of the sealed boxes as evidence. Over a month later, I got an email from MyProtein saying they’d investigated and that everything had supposedly been packed correctly. They’re refusing to issue a refund and have now shut down my ability to place future orders. Maybe it was a Royal Mail issue—but regardless, accusing a customer of trying to scam a few bags of protein and banning them from ordering again is absurd. I was a first-time buyer and could’ve been a long-term customer. There are so many protein brands out there, and you'd think they’d want to attract and keep new customers—not alienate them. Anyway, don’t bother ordering from them. They suck.