I was at home all day waiting for my MyProtein delivery. The GLS driver never rang my bell, never called, and never left a card. Instead, the parcel was dropped at a ParcelShop without any attempt to deliver it to my home. I contacted MyProtein twice by email to report this and to ask why the delivery was not attempted. Both times my questions and complaint were completely ignored. They simply replied with the ParcelShop location, which I already knew from the tracking link. This is unacceptable customer service. Ignoring customer concerns twice shows a clear lack of care. I expected MyProtein to investigate the failed delivery attempt and ensure this does not happen again. Instead, I received generic responses that avoided the actual issue. Very disappointing.