instead of spending time to better their service, MyUS hire people to write fake review for them all over the internet My item was missing and the agent just said that it was not their fault without any proof. I was charged extra 1-3lb (which is worth an extra $20-$50) with every order and once the product arrive in my country, DHL made me go run all the paperwork myself and pay an extra paperwork fee to them. When asked, MyUS just said it has nothing to do with them and they won't contact DHL for any explanation either, so you're basically on your own. The agent actually end the chat while I was still talking to them. Mysterious extra charges with rude, unhelpful customer service and lost item!!! beware of AWFUL customer service