MyUS.com Reviews

Name: MyUS.com
Rating: 1.19

1.2 Rating 265 Reviews

5 %

of reviewers recommend MyUS.com

Company Reviews

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Metrics

1.2

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

1-941-227-4444

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MyUS.com 1 star review on 15th July 2025

Anonymous

Michelle Thomas

FrancisOlivia 771 At Gmail. Com

MyUS.com 1 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

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“Ordered some 4€ roof rack mounts less than 200g) for an discontinued car model, got to pay 60€ (4 times more than advertised) for express shipping and now two weeks they still haven't shipped the package. 😅”

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Posted 14 hours ago

“Their help and expertise enabled me to receive my money back when I most needed it.”

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Posted 1 month ago

“Their help and expertise enabled me to receive my money back when I most needed it.”

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Posted 1 month ago

“I am completely disappointed with my experience using myus.com. After purchasing an item, they requested a receipt to verify its value for customs purposes. I provided the receipt, but instead of accepting the value I paid, they arbitrarily indicated a value three times higher than what I actually paid. This is not only frustrating, but I also feel it's unreasonable. Shouldn’t they trust their customers’ word in these matters? They are not the customs authority, and I shouldn't be penalized for their misjudgment. The whole process felt unnecessarily complicated, and it's hard to believe this is the level of service they offer. Extremely dissatisfied, and I will be closing my account and moving to Ship7.”

Helpful Report

Posted 1 month ago

“Worst experience of my life. The main reason I chose MyUS was to save money on shipping, but in the end, I might end up paying more. Let me explain. After my items arrived at the warehouse, I contacted support and asked if it was possible to lower the declared value (to reduce customs fees). A support agent said “yes, of course” and told me to send the invoice. I sent it—but then she changed the declared value to an even higher amount than the original! She didn’t even consider the discount on my order and set the value completely wrong. Because of this, I couldn’t use cheaper shipping methods either. Support claimed those are only available if the declared value is under $150—something that is not written anywhere on the site. I went back and forth with support for a week, wasting my time trying to explain the issue. It honestly felt like nobody competent was handling the case. Eventually, they admitted it was their coworker’s mistake—but said they couldn’t fix it because the label was already attached. No apology. No compensation. Just “we can’t do anything.””

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Posted 1 month ago

“I ALMOST LOST MY ASSETS BUT OLIVIA GOT IT ALL BACK FOR ME”

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Posted 2 months ago

“They had the wrong address on the shipment which I caught immediately and "chatted" with them several times to correct. I was assured they would but they never did. Voicemail box was conveniently full so you are stuck with chat and unable to escalate. My advice - don't deal with them and if you have and got screwed over, file a charge back with your credit card company!!”

Helpful Report

Posted 3 months ago

“I shipped a package on February 18, 2025, using Budget Economy and explicitly set my preferences in my account. Yet, for my shipment on March 14, 2025, your system without my approval switched the carrier to FedEx. When I corrected it back to Budget Economy, I discovered that your company had already charged my card $70—seven times the cost of my selected option. Do you realize how outrageous this is? Is this how you operate—manipulating customer settings just to squeeze more money out of them? I reported this issue immediately, yet your agents did absolutely nothing beyond telling me it was "escalated." That is not a solution. Who gave you the authority to override my selected carrier in the first place? Fraudsters. Shame on you !!”

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Posted 3 months ago

“I received my Lenox spice village in the Netherlands. Thanks.”

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Posted 4 months ago

“I strongly advise against using MYUS. What was once a reliable service has now become a scam. If your shipment is valuable, expect it to be stuck indefinitely in the “Under Review” section without any clear explanation. Their customer service is unresponsive and vague, replying to long inquiries with short, generic responses that do nothing to resolve the issue. They seem to rely on the fact that most international customers have no legal leverage to take action against them in the U.S., effectively holding shipments hostage until customers give up out of frustration. Stay away from this service if you value your time, money, and peace of mind!”

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Posted 4 months ago

“This service is the most pathetic I have come across. Worst customer care. They lost my $60 parcel. Tried to manipulate by saying they have found it but then again said they have lost it a few days later. Employees are careless. AVOID THIS SERVICE AT ALL COST. PLEASE.”

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Posted 4 months ago

“Expensive jewelry handled with care. You have to be informed about customs costs though! You cannot blame the company for the customs costs that are normal for any intercontinental shipping. For a 1000 dollar jewelry ordered to Romania, it is normal to pay additional 200 dollars added tax to the state and 35 dollars additional costs to the courier company for third party handling of comunication with the gouvernmental customs authority (that is after you paid for the basic shipping to your country, which was 25 dollars in my case -> depends on weight + 12 dollars advanced pictures -> the advanced pictures are optional)”

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Posted 5 months ago

“Their processing lead is way long. No response from Customers support. I don't recommend this company.”

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Posted 6 months ago

“Do not use this company!!! Avoid! I wish I could leave 0 stars! I bought a 13$ book from Amazon. They charged me 47$ to ship it to Greece! Once arrived to Greece, customs and courier charged me 98 more euros because of the high total amount of shipping cost!!! Refused to receive the book. I just lost my money! Never again!”

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Posted 6 months ago

“Fraud! Stay away. They steal packages and over charge your card multiple times”

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Posted 6 months ago

“MyUS is probably the worst customer experience I had with any company. Their service is first of all super slow and their customer service is useless. All they do is respond to you with standard messages like “we have escalated the issue to another department, please allow sometime” or “we apologize for the inconvenience”. They really do not care about their customer but rather in some cases treat their customers as their competitors or enemies and start fighting/challenging them. Please do not ever use this service, they will make sure that you have the worst days and worst experience of your life.”

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Posted 6 months ago

“The item I have purchased was 43"L x 21"W x 8"H and weighs only 6lbs? The only reason why I joined myUS.com is because the person from myUS.com that I was chatting to quoted me to ship the item from USA to New Zealand with these dimensions and weight would cost me $47.00 USD. But when the item arrived in my suite it went from 6 pounds to a 60 pounds and they wanted to charge me $332.18 USD instead of the original $47.00 USD they quoted me??? So I had to return it back to the sender to get a refund. Not to mention I had to wait a week for them to be checked because they kept giving excuses they were too busy and overworked to check it in. They never responded to not one of my 10 emails or my whatsApp requests and the only way I could get through was through their chat service in which I had to wait on average 3 hours to chat to a human! Very very poor experience from day one and I would not recommend for anybody to go through the pain and suffering I went through. I do not recommend this company at all!”

Helpful Report

Posted 6 months ago

“They used my CC without my permission. On my first shipment, I was allowed to choose my courier. the second package, they automatically choose Fedex economy at 37 USD for 1Kg, which take 8 to 12 days, while the first time I was changed USD 47 for 2 kg with DHL Express for 2 to 4 day delivery. It look like a scam. when I contacted them befor shipment was sentout to ask them to change, they said I need to change the shipping prefernace and on this order they cant help me. How come the first order they gave me the option to choose the courier and not for the second order. Also it took over one week for the package to show in the app from the date of delivery”

Helpful Report

Posted 6 months ago

“After 15 years of being MyUS.com customer, I experienced the worst and humiliating service I could imagine. They put my package "under review" for two weeks because DeWalt hand tool contains lithium-ion battery, but without any instructions what to do next to solve this issue. After I've been humiliated more times by stupid and useless chatbot Atlas, I reached a human person with some capabilities to understand my problem, asking to split the package in two parts in order to send the battery to the country whose airport can handle it. But unbelievably, they split the package it two, each containing the battery although the package contains only one battery. How do they make two batteries from one battery; it can be explained only as a miracle or what else? Those people are miraculous! Unbelievable!!! At this moment I still have no solution, cannot ship the packages and waiting I don't know for what.”

Helpful Report

Posted 7 months ago

“They are supposed to send 123,000 euros to my account and it has been 3months ,they said in order for them to send me money they have to show a loss on my account and once done they will send the money and I waited and got nothing. People I was dealing with are Ben Williams and Benson Green. Very unprofessional in the trading world and are a scam, They also stopped responding to my mails and calls. I had to reach out to Financial expert TheresachinRecovery INC to help me recoup my money back from them and I am glad it was successful. I have all my money now. Here is their detailed email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 incase you need their assistance too.”

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Posted 7 months ago

MyUS.com is rated 1.2 based on 265 reviews