MyUS.com Reviews

1.2 Rating 227 Reviews
3 %
of reviewers recommend MyUS.com
1.2
Based on 227 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 4%
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Over A Week
Read MyUS.com Reviews
Visit Website

Phone:

1-941-227-4444

Write Your review

Tell us how MyUS.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
MyUS.com 1 star review on 7th December 2023
Anonymous
MyUS.com 1 star review on 7th December 2023
Anonymous
MyUS.com 1 star review on 16th November 2023
Anonymous
MyUS.com 1 star review on 12th February 2023
Rachel Berkowitz
MyUS.com 1 star review on 29th November 2022
Kai H.
MyUS.com 1 star review on 10th May 2022
MESHARI ALDAWOOD
MyUS.com 1 star review on 10th May 2022
MESHARI ALDAWOOD
13
Anonymous
Anonymous  // 01/01/2019
Customer service is a disgrace. I've had problems shipping my items and needed contact to customer service. I haven't had any response on WhatsApp. I've tried the online chat function and have got nowhere. The agents don't seem to care or want to understand and help. They come across as being unable to apply common sense. Twice the chat has 'frozen' mid way through. I tried again at 10pm GMT and and an hour and a half later I'm still in the line. I've got down to number 5 and don't progress any further. I wish I have never opened an account and used MyUs services. I had high hopes but just feel frustrated and disappointed by my experience. It's been a costly and time consuming mistake.
Helpful Report
Posted 4 months ago
Worst company ever. Their customer service is terrible, they are useless and always send me to another person or company to resolve my issue. Their system said 2-5 days to receive my parcel once shipped and it ended up being 15 days. They charged me 100USD to ship, than the shipper charged me for duties and handling fees. Overall 200CAD to import a lamp.
Helpful Report
Posted 4 months ago
Claims can only be filed with this company for lost or damaged shipments, claims will be denied if the shipment is tampered with by them!
Helpful Report
Posted 4 months ago
Shame you don't supply negative stars on this site. Worst days of my life finding myus.com and I'm really living to regret dealing with them, I mean really regretting it. If your lucky (I mean really lucky) you might get a response within 24 hours....me on the other hand it's on a erage a week. Good job I'm in a rush! Getting sock of the cut & paste replies here! There seems to be no real supervisorto take cjarge of a case. Plus jou start tofeel like theres no grey matter residing here either, and don't fall for "Your custom is very important to us" line! It's a very disjointed service, feels like its run more like a machine parts centre than storage/shipping concern. My parcel is being held completely against my request and will, as they've refused a dri er collection already and everything takes a week to review! Though if I want to review it...then I'd have bought it! Oh sorry I have! And I wa t it here with me! And its taken over a month if incompetence, emails, wrong bookings and dealing with monkeys! Please save yourself grief and don't listen to sponsored reviews, they're terrible!
Helpful Report
Posted 4 months ago
Absolutely do NOT use this service. They charge you exorbitant amounts of money! I had a single package membership. By accident a retailer mailed my package to them instead of straight to me. The fee WITH a 30% discount was $81.96 USD! That's $163 CAD! You guys I thought it was a mistake at first! All I had in my package was 3 candles and a room spray. What a JOKE! Now I'm fighting with them to refund my money because I will NOT being paying that under any circumstances. Who can afford THAT! I am beyond upset at this point. It's literally eating my stomach I'm so stressed out because they keep trying to debit my bank account and because I don't have that type of money in my account its not going through. I've asked them to stop debiting me and they refuse. The parcel is being shipped back to the retailer because I refuse to accept it. I had myUS cancel it as soon as I seen it was shipped. This is a joke and I cannot understand how this company thinks its OK to basically rip people off.for reference my order cost maybe $40 and weighed 7lbs. That should at most cost me $30! Just don't do it. I had read a few reviews and they said this but I thought, naaaah it won't happen to me. Yep it sure did. STAY AWAY!
Helpful Report
Posted 4 months ago
Update: They are even worse than originally thought, not only did they take weeks to process the reception of packages, they took weeks once I gave the order to ship them to me, shipped only 5 package out of 8 that was was part of the shipping order, charging me for a weight of 6lbs for the 5 items while the original already inflated weight of the original 8 items was 3.30lbs! Their repackaging service added over 3lbs and they did not even ship everything while charging me a fortune automatically using the Paypal payment agreement of the membership fee, that by the way, I was forced to pay because they took so long my 30 trials ran out before my packages were ready and was unable to cancel because of this reason. Now I have the 2 remaining orphan packages, a simple DVD and music CD barely weighting anything that are ''ready to ship'' for another 30$ USD! It was a complete robbery and will be evaluating my option at this point as this is borderline a scam. Decided to do the trial as I order often from the UK. It was a very frustrating and costly experience. They took weeks to process my different packages and would enter zero information about the package to help identify them. They would classify them with super generic description like "CD / DVD / Disk Drive", which is really not helpful to identify package when you're ordering several DVD and CD, like, which one is it, a DVD or CD? They would write NA in the "From" field and "Other Store" for the merchant on all my 7 processed packages and only added the tracking number on two out of 5 packages that had them. The date of arrival listed for package do not even match the date of arrival of the tracking information and the value listed were not always correct. The lack of information got problematic as I was missing a package and trying to figure out which one. Then it seem they have lost one of my package and they took so long before giving any useful information, which is stupid because they have a photos of each item as they receive and process them, but of course they want you to pay 3.50$ to see the low res image. At some point, with my trial ending date aproaching and still no info about which package I was missing due to them putting zero useful identification information other than the weight (which I also question) and them taking a while to help me with description of packages, I decided to shell out the 3.50$ to see which package I was missing. The option said "View low res pictures of your packages as they arrive at our wharehouse" or something very similar, so I figured with this I'll be a able to see what they have received and find which one isn't there. I check my first item, then goes to the second and surprise, they want to charge me again! Turn out they want 3.50$ PER ITEM! Eventough the message to purchase the option is written in the plural form, they want me to pay 3.50$ per item if I want to be able to see what are the other package I have received. Its not only false advertising but very deceptive and borderline robbery. When they finally answered with the description of item received (after I sent them the invoice and listing pictures for each of them and had my mail forwarded to the correct place after several days), I decided to cut my losses and have my packages bundled for shipping before my trial ended. The package was "being processed" for days until my trial ended, couldn't cancel the membership because I had a package processing and was charged for renewal of the subscription. Now I lost 13.50$ on a trial that was supposed to be free and dreading to see the real shipping cost once they're done with packaging. The weight of the item were already a bit high and seem to be almost higher for some when I compare weighting an item I already have at home from the same series of tape. For example, they list an item as weighting 0.70 lbs when I weight the same thing at home and come up with about 0.425 lbs. it doesn't look like much but it add up fast and put you pretty quickly in the next shipping bracket. And when I e-mailed them about my trial ending soon and my issue not being resolved yet or the false advertising of the low res photo option price they charged me, they just ghosted me. You would think with all the issues they would have at least extended my trial until my packages got shipped so I can really sample their service, but no, they just ignored those e-mails. All in all, a terrible experience and felt like my packages were being taken hostages. And I haven't even seen the real shipping once they repackage my items, it was already over 50$ for a 3 DVD, one CD and 3 VHS tapes before the repackaging step, we will see what it end up once their worker are done with them.
MyUS.com 1 star review on 7th December 2023 MyUS.com 1 star review on 7th December 2023
Helpful Report
Posted 4 months ago
7 hours ago Disappointing Shipment Experience I am writing to express my disappointment with the service I received from MyUS.com during a recent shipment process. While I understand that challenges may arise in the logistics industry, my experience has left me frustrated and dissatisfied. Before the item was shipped to Jamaica, I had requested a return to Amazon due to the realization that the product was restricted in my country. Despite following the advice of a MyUS.com representative and supplying the necessary Amazon return information, the item was dispatched anyway, causing significant problems upon its arrival in Jamaica. Upon reaching Ajas Cargo in Montego Bay on December 6, 2023, I faced a series of difficulties during the importation and clearance process. Despite presenting all required documentation, including an approval import permit letter, passport copy, Amazon receipt, and TRN, the release of the item was hindered by a lack of internal communication from the Ministry of National Security, a crucial step in their process. The item is now locked in an internal process and i will never get to clear it because if i do it will cost 4 times the amount of the item price. The ensuing delays, coupled with unhelpful responses and the imposition of additional fees for import tax, have left me deeply dissatisfied. Moreover, the unprofessional conduct displayed by the staff during this process, particularly in the absence of clear communication regarding the internal procedures, has only added to my frustration. I believe in providing feedback to improve services, and I hope that my experience will contribute to addressing any existing shortcomings within MyUS.com. I trust that your team will thoroughly investigate this matter and take steps to ensure a more efficient and transparent process for future shipments. Thank you for your attention to this complaint. I sincerely hope that this feedback prompts positive changes within MyUS.com's services.
Helpful Report
Posted 4 months ago
I signed up for the 1 month free trial by clicking on the free trial button but they charged me $10 immediately. When I contacted them, they told me it was not the monthly fee but the set up fee. It is a SCAM.
Helpful Report
Posted 5 months ago
They are not responsible to move the package , I have made shipping request on 2nd November and they charged me same day , today 20th November , the package not yet moved . SHUHAIB
Helpful Report
Posted 5 months ago
Shocking company - avoid at all costs. Over the last five weeks I have been continually lied to by Reem about when my item that they acknowledged as receiving on the 14th October 2023 would appear in 'my suite'. They have continually missed their own self-imposed deadlines for this to occur and a month after receiving my item they sent me a threatening email requesting more information. They amount of anxiety, anguish and stress they have continually caused me over this period is appalling and represents a shocking lack of any form of customer service. I still have no idea when or if I will ever receive the item that I forwarded to them in good faith. If you are looking for an equally shocking experience, with an organisation that has no problem regularly lying to you then this is the company for you. As for me I will be seeking an alternative professional organisation.
MyUS.com 1 star review on 16th November 2023
Helpful Report
Posted 5 months ago
I set up an account a year ago and forgot I made it. I got an email a week ago saying that a package I never bought was being sent to me. The package was directly sent to my box that I've never used in my life and forgot I had, also it was an amazon package that I could've bought directly from amazon with free shipping. I get an email demanding 30$, thankfully I set up my payment on PayPal and turned off automatic payments so they couldn't scam me. They've resorted to sending people packages and hoping they pay the fees for something they didn't buy. It's disgusting.
Helpful Report
Posted 5 months ago
I began using this service over ten years ago when I was working in Northern Iraq as a teacher. It was the only service I could find that would deliver to me. It was expensive, but it was worth it. Now I live in Costa Rica, which is a much shorter distance from the delivery site in Florida, but the package I sent here ended up being just as much money as the ones I sent to Iraq, which is a much longer distance and more remote destination, so I was definitely surprised by that. In addition, they messed up intake on one of my packages. One of the items was missing and the item names were very weird, like NESOI, which basically means they couldn't figure out what it was. I tried to contact customer service about the missing item, thinking they got the wrong package, but they blew me off and said that I could $15 to do a package inspection. For catching their mistake. I tried to upload the packing slip, but the customer service blew me off, and I wasn't able to upload it to the site. I ordered pictures instead, and the only item I saw was the pair of shoes. The prices were right, even though one item was missing. I tried to reupload the packing slip to my suite, and it wouldn't let me. (Normally it does, so I don't know I wasn't able to that time.) So it got flagged by customs because they mislabeled a pair of shoes as a personal massage apparatus. I guess they thought it was a vibrator? I had to pay an additional $250 in fees to get it out, and I was able to do that because I know someone who lives in the capital who was able to negotiate on my behalf. I think this company grew too fast. Ten years ago, customer service was all right, but I didn't have to deal with them much because the workers were competent and managed to fill everything out correctly. Now, on the one experience I've had with them in the last seven years, they showed incompetence and apathy. You might get your package with this service. Or you might spend a lot of money and get a lot of heartache.
Helpful Report
Posted 5 months ago
Scammer Don’t use them lost a lot of money because of them . They keep lying over and over Please don’t waste ur money Worst customer service please be aware not to use them
Helpful Report
Posted 5 months ago
Did not honour discount without a fight. Unbelievable cost of shipping.
Helpful Report
Posted 5 months ago
Ive had my parcel stolen within the UK facility and they REFUSE to refund me. One month waiting for an update and NO ONE has reached out to me. Didnt get a single email reaching out; nothing. I sent MULTIPLE emails but no replies EVER. I filed a police report hoping the officers will come and grab the parcel or convince them to issue me a refund. To everyone that has their parcels lost/stolen, report this CRIME at https://www.met.police.uk/ro/report/ocr/af/how-to-report-a-crime/ and ask the police to help! they will step in and do whatever they can to help you just like they are helping me.
Helpful Report
Posted 5 months ago
I used their UK address. My Parcel was delivered to them on 20th October. Until now it is not shipped to my address. They are unable to bring my parcel to suit AE4974. Many chats and E e-mails were exchanged but no use. Every time they will shamelessly apologise for the delay and ask to wait for another 1 to 2 business days. No one taking responsibility to keep the promise to the customer. Useless company. Do not use their service by believing their ad. it is better to use Shop And Ship from Aramex or DHLit. Losing money, Time and mental peace are the benefits of dealing with this company.
Helpful Report
Posted 6 months ago
Inredibly bad service, especially the UK service. They've LOST MY PACKAGES and are refusing to respond. TERRIBLE - AVOID AT ALL COSTS!
Helpful Report
Posted 6 months ago
They lost my parcel, it had been logged n the site but somehow they just lost it and made me go through a lot of stress. They keep everything very disorganised. I will never subscribe again
Helpful Report
Posted 6 months ago
We ordered a laptop from MyUs - they suddenly canceled our order and closed our account for No reason but still charged us the Full amount plus shipping!! We had no way to reach them! After spending days sending countless emails, using their "live chat" and watsapp they finally refunded our money - no explanation as to why they canceled our order And account. This was a horrible experience with a bogus dishonest company! Absolutely avoid at all costs!
Helpful Report
Posted 6 months ago
The best in shipping industry
Helpful Report
Posted 7 months ago
MyUS.com is rated 1.2 based on 227 reviews