MyUS.com Reviews

1.2 Rating 227 Reviews
3 %
of reviewers recommend MyUS.com
1.2
Based on 227 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 4%
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Over A Week
Read MyUS.com Reviews
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Phone:

1-941-227-4444

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MyUS.com 1 star review on 7th December 2023
Anonymous
MyUS.com 1 star review on 7th December 2023
Anonymous
MyUS.com 1 star review on 16th November 2023
Anonymous
MyUS.com 1 star review on 12th February 2023
Rachel Berkowitz
MyUS.com 1 star review on 29th November 2022
Kai H.
MyUS.com 1 star review on 10th May 2022
MESHARI ALDAWOOD
MyUS.com 1 star review on 10th May 2022
MESHARI ALDAWOOD
13
Anonymous
Anonymous  // 01/01/2019
The best in shipping industry
Helpful Report
Posted 7 months ago
This seems to be the only site with consistently negative feedback. Largely because of the price. Of shipping, not the service. I myself was grateful for a one year premium membership, and still found it cheaper all up than buying in store in my country. Postage recently got substantially more affordable to my region. I use them to buy clothes in particular, and yes. It will be an expensive mistake if you get the wrong size but thats on you, they let you know what the item will cost to be sent, you can deny.
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Posted 1 year ago
Don't listen to those who say it takes long, that it is a scam etc. The price estimate tool is just an estimate, you have to be ready to pay a different price and if you don't want you have to pay to send the package back to the seller, this is how it works and will always work, shipping company can just estimate the cost of operation based on the period of the year, the disponibility of couriers, the border restrictions, tax rules and all of this. Plus you need to tell myus that a package is coming to them with all the detail with a large enough advance, this is in order to have them informed that it is your order and best get ready to where it is to send. Also shipping time are just an estimate, same reasons as before.
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Posted 2 years ago
Great service! Delivery costs are fantastically low. It says here that other services are cheaper. I don't know, I guess if you order dome clothes. If heavy equipment like I have, MyUs has $50 shipping and the others have $239+ (for $176 worth of items). Plus the service prevented me from buying from scammers that I inadvertently ordered items from. Speed of delivery - all your praise, very fast. If customer service is not responding - you have to wait a day or write to fb asking them to look into the issue. In general, I will use only this company. Thanks for the great service!
Helpful Report
Posted 2 years ago
Actually I am impressed with how they served me as a new member. So far, my experience with MYus is beyond my expectation. 1. The customer service is top notch! They handled me really well and I never been waiting for more than a minute to be served. 2. When I decided to bought my Backpack from thenorthface.com, I found that I didn't have to pay the tax. Turns out, it was caused by my tax-free address given by MYus (this was actually reduced my expense around $16). 3. TruePrice feature, I love it. It allows me to know my shipping cost in advance. Compare to other agents, their "Budget Economy" option is the cheapest I found. 4. Long story short, I got a promotional email that says will cut off my first ever shipping cost by 20%-30%. However, by the time I found this email, I was already signed up directly to their website so it wasn't applied to my account. Then I talked to Mr. Roderick (customer service), he decided to escalate my story to his higher management, so hopefully my request will be granted in the near future. Actually I'm still okay with my current shipping price ($37), but I what care is their willingness to give me the best price available. I can imagine if the promotion is applied to my account then it's even cost me cheaper, again it's saved me another $6. So as you guys already know, the less you pay for the product and shipping cost, the less duties & taxes you need to pay. With my calculation, I could save up to $60. With that amount of money, I can feed a full McDonald meal for 12 persons in my country (Indonesia) during this Ramadhan. Overall, MyUS as a company, is truly inspiring me to do better to my own company. This company has different level of service! I love it!
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Posted 3 years ago
Mÿ uś customèr carë tolł freE centre:-083899=8O562... Mÿ uś customèr carë tolł freE centre:-083899=8O562... Mÿ uś customèr carë tolł freE centre:-083899=8O562...
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Posted 3 years ago
I notice these guys are getting a lot of negative reviews during COVID so I just wanted to weigh in on those concerned or still waiting. I am in Australia and got $1500 worth of goods sent to me via MyUS, I was worried when I saw these reviews and they did not process my package. But this was easily resolved by reaching out to them on their facebook page. My package took about 5 weeks all up to process and then get here in another 5 days. I used FedEx Priority which was $100 but I was given a discount of $20 making it $80 including the added GST to get through customs. I have had no account keeping charges as I signed up using the free account. TL:DR if you are waiting on a package from these guys contact em on facebook and they'll get a hold of you in a few days. Your package is safe and will get to where it needs to be!
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Posted 3 years ago
MyUS.com is rated 1.2 based on 227 reviews