Worst experience of my life. The main reason I chose MyUS was to save money on shipping, but in the end, I might end up paying more. Let me explain. After my items arrived at the warehouse, I contacted support and asked if it was possible to lower the declared value (to reduce customs fees). A support agent said “yes, of course” and told me to send the invoice. I sent it—but then she changed the declared value to an even higher amount than the original! She didn’t even consider the discount on my order and set the value completely wrong. Because of this, I couldn’t use cheaper shipping methods either. Support claimed those are only available if the declared value is under $150—something that is not written anywhere on the site. I went back and forth with support for a week, wasting my time trying to explain the issue. It honestly felt like nobody competent was handling the case. Eventually, they admitted it was their coworker’s mistake—but said they couldn’t fix it because the label was already attached. No apology. No compensation. Just “we can’t do anything.”