MyUS.com Reviews

1.2 Rating 227 Reviews
3 %
of reviewers recommend MyUS.com
1.2
Based on 227 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 4%
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Over A Week
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1-941-227-4444

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MyUS.com 1 star review on 7th December 2023
Anonymous
MyUS.com 1 star review on 7th December 2023
Anonymous
MyUS.com 1 star review on 16th November 2023
Anonymous
MyUS.com 1 star review on 12th February 2023
Rachel Berkowitz
MyUS.com 1 star review on 29th November 2022
Kai H.
MyUS.com 1 star review on 10th May 2022
MESHARI ALDAWOOD
MyUS.com 1 star review on 10th May 2022
MESHARI ALDAWOOD
13
Anonymous
Anonymous  // 01/01/2019
I want to make a complaint about the additional cost added to my shipment and how it was handled as a first time user. I was charged $40 (an additional $15 based on your estimator). Also as a first time user I did not know I would be automatically charged insurance and a fee for a sticker to show there was a battery inside the item (tablet). This was not mentioned at all when I used the estimator and would have changed my decision to use myus if I had been made aware of these cost from the beginning. Also I could not see the item in my account online and have was told that the item has already been shipped before I made payment. The credit card I have on my account was a debit card and I had expected to see the item in my account before I would make payment. I contacted the CS team and they told me all the charges are automatically added and the shipment had already sent even before I had made payment. As a first time user I am very disappointed at how this transaction was handled and the lack of information for first time users concerning additional charges which is not mentioned in the estimator at all. I had created the account some time ago but this was the first time I actually used it to make a delivery and the experience was bad (hidden charges, shipment sent before payment and no visibility of the shipment in the account).
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Posted 1 year ago
Had 7 items.. Payed like 50% more shipping than usual and wayyy to much import charges but okay... After I payed all and it went for shipping, suddenly 1 itemem was in review because unknown item location.. Now its there and they want me to pay full price again ? 40$ shipping to germany for 5x DIN A4 Posters/papers... I dont know what to say...
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Posted 1 year ago
Re: Suite 7005-306 I had one package which weighed only 3lb. MyUs billed me £85.79 to ship my package to the United Kingdom. When I queried the exorbitant charge, I was told that It was due to currency conversion! Currency conversion costs only a couple of pounds sterling. How can MyUs bill me £85.79 for a 3lb package and then have the nerve to blame currency conversion??? I see from this forum I am not the only one to get scammed by MyUs. I will not be shipping with MyUs again. They have lost trust and another customer. I have found an alternative shipping company whose shipping rates are very reasonable and who will not scam me as MyUs did.
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Posted 1 year ago
This seems to be the only site with consistently negative feedback. Largely because of the price. Of shipping, not the service. I myself was grateful for a one year premium membership, and still found it cheaper all up than buying in store in my country. Postage recently got substantially more affordable to my region. I use them to buy clothes in particular, and yes. It will be an expensive mistake if you get the wrong size but thats on you, they let you know what the item will cost to be sent, you can deny.
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Posted 1 year ago
BEWARE OF THIS COMPANY POSSIBLE FRAUD OF THOUSANDS UPON THOUSANDS Beware of this company, Myself, My Family, My Soon to be Wife and her Family have lost thousands and thousands of dollars ... If you have experianced losses, cannot retrieve a package please contact me... We are gathering information from the many that have been taken advantage of for our legal representation at Clark Hill ... This company ruined my engagement, created losses of such a high number it cannot be ignored ... Lets stop them together ... and make sure no-one else suffers from this possible fraud ... We are reaching out to all necessary authorities and regulators ... Its time this company is investigated and pays for the damages they are causing ...
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Posted 1 year ago
YES I GOT SCAMMED !! BE VERY AWARE. They will assign dollar values to items & then charge a TAX on them. DECEPTIVE BUSINESS BEHAVOUR. Items held hostage Extremely Expensive Shipping Service. Few kilos of items cost about $480 to send. They charge $1 a day for storage on a pair of Sunglasses. They also rort / steal money in the form of upfront collection of GST (whereby noting down assumed values on USED items from eBay ) When clearly they say that recipients can choose to pay ALL DUTIES & TAXES once items arrive into Australia (as per Australian Law). Also: deceptive representations. And also: they HIDE all person's identities in the company. Never once has an unknown person behind Whatsapp's anonymity given a name - even a made up name. Shall be reporting their business practices and SCAM to the relevant authorities within the USA, Australia and the UK.
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Posted 1 year ago
Missing packages, terrible support
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Posted 1 year ago
Most expensive and least transparent service ever for your UK shipping service. I will never use your UK service again, and will let it know. Your web site says loud and clear that you have a revolutionary system that only charges for weigth. But it's not clear that this does NOT apply to your UK service. There, you charge for regular super expensive shipping rates. Even for a tiny product, since it was shipped by the seller in a small box, but already larger than your standard. I end up paying more for shipment than the product. Ok... Since it's already paid, I go ahead and ask for the shipment. Just below the Shipment button, you write: "Customs Information for France: Items shipped together that have a total value over 150 EUR are subject to a customs duty." But as soon as DHL has taken over my item, they claim 23€ additional tax for my GBP 29 purchase. I end up paying more than 3 times the price of my product. That would be fine if it wasn't done in a way that is so shady.
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Posted 1 year ago
very bad customer services.
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Posted 1 year ago
My first time using MyUS, and definitely my last. Appalled, disgusted and completely distressed. I had not realised I had had an old address (in another country) on the account, and because it was my first time using MyUS had not realised I had to change the address BEFORE the parcel reached the facility. As it was, I received notification of receipt of the parcel, logged on and discovered to my horror I could not change anything. Got in touch with customer service to request a re-route. Was told the shipping department had been contacted and a re-route may not be possible, and to sit back and wait. So far, so reasonable. 30 minutes later a charge came through on my credit card for more than double the amount I was expecting, and that the parcel was going to the black hole that was the old address. Got in touch again. Was pointed to small print - I had agreed to no refunds, I needed to uncheck some option to access the cheapest options (I had not been given any option to choose the shipping providers at any point - these were selected for me even though my account said "cheapest shipping option"). Asked to cancel the transaction and have parcel returned for a reasonable fee - nope not possible. Said I should have picked a paid membership - yes I would do that before I'd even tried using the service even once. Told my case was escalated to management and to wait. So I did. Another 40 minutes later yet another email streamed in proudly declaring my airway bill number confirming my parcel was going to the black hole that was the old address. It was as if they were taunting me and that everything I had said before was completely ignored and that they were intent on piling on the distress this evening. Was also idiot-shamed by EVERY representative in the process for entering the wrong address, for not knowing that I needed to uncheck options, for not going with a paid membership, etc. etc., and at no point given any advice as to pitfalls to look out for, considering they already knew I was a first time user and had been a bit of an idiot already with the shipping address, so clearly not au fait with the entire MyUS process. I'd naively assumed I would log in and select shipping options and make payment, as I had with other civilised parcel forwarding providers. I hadn't realised they'd stored my credit card details (I'd set up the account a long time ago and forgotten about it) so that they could charge as much as they wanted without giving me any option to reject the charges at any point without any accountability. Considering also they'd been hacked earlier this year, and yet insist on having your card details on file, I suggest avoiding them like the plague. Not worth the grief and the risk. To say I have been completely let down is an understatement. I was ordering supplements and this would have been a long-term commitment, and would have continued to use MyUS had the process been pain-free as it had been with other service providers before I moved back to the UK. But never again. Plenty of other service providers out there - please save yourselves the grief and being kicked in the teeth by rude, wholly impotent representatives while being robbed blind in the process. I would give no/negative stars if I could, but such is life. Take your ill-gotten gains MyUS. I hope you're proud of yourselves. P/S Having read the reviews on this site it seems my experience is hardly isolated, which makes me feel a lot better knowing that I'm not alone. As someone said their process is designed to be efficient for them and not the customer, with no clear advice for first time users, and another comment that they make you to sign a blank cheque by forcing you to store credit card details with them (and then get hacked in March 2022) so that they can charge whatever they like without accountability. They should not be in business. Revolting, and it seems like the representatives know it because they disconnected the chats with me quickly each time after insulting me and providing zero help. Wish I'd read all these reviews before I went with them.
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Posted 1 year ago
[Last update comment 10-May-2022] Hello great peoples After all problems has been wrote in 02-May-2022 about change services MyUS to so so bad after Cyber attacks in Mar-2022 "by their said", many stupid employees end conversation by WhatsApp while I talking "many times", late shipping one month and two months and they try many times removed wood parfum cost about 700$ including parfums wood&oil, and chocolate from Hu company "not yet try it", water from Waiakea, Sparkling water from Spindrift, Notebook from LeStallion and I sent to this great companies "I try find great shipping company of USA for I'll buy it from you again" Now, after my comment 02-May-2022 MyUS bring another problems to me, I cannot shipping must I pay 36$ balance due!, and they say "There're shipments must pay because up 60 $ "SO THAT, WHY WITHDRAW 436.33 $ FROM MY MASTERCARD COST UP PRICE CHOOSE SHIPPING BY YOU (MYUS) WITHOUT INFORMING ME?!, WHY NOT BRING TAX EVERYDAY LATE IF UP 60 DAYS INSTEAD WITHDRAW 436.33$?!" Dears great peoples, you can check pictures for confirmation about all. The worst shipping companies in the world are MyUS in Florida State , Aramex in Dubia City , Stackry in New Hampshire State and SMSA in Riyadh City, all these companies late my shipments many times and bad services not frindly and end call and conversation while I talking and they try many times removed many shipments. [Comment 02-May-2022] Hello great peoples Before its Ok but after Cyber attacks in Mars/2022 they be bad employees and late my shipments up one and two months and don't has any problems the first shipment is wood natural "parfum" 500 gm only they told me "our rule say no shipping this shipment just shipping from MyUS of uk to any address in uk only not international!" and I told them this rule from you and public rule has not any problem, FedEx TNT and airport of uk passed shipment to you without any problem! Then last solution I called FedEx TNT and they call MyUS and shipping immediately same day. I have rest 10 shipments then still 60 days not shipping and MyUS take 1636.61 SR = 436.33$ from my card without informing me!, this not surprise this after late two shipments up month and two months!, also I sent to (up) administrations (managers) of sections of MyUS not answered me after explaining their bad services for me! It is axiomatic the employees of MyUS as them. Also before MyUS there's the worse shipping company of the world is Aramex of riyadh city and uk its so bad try cancel shipment half ton. I told them I complete pay they told me you cannot, then they sent email in late time for not focus at this email say "if you not complete payment we'll destroy the shipment!, I called them not answer and if answer end calling while I talking! They so stupid employees!, and Stackry shipping company in USA bad company and all same time late and bring to me problems although I'm very much professional and frindly!, same time also SNB close my account bank at online, all those actions not surprise this from stupid managers and their stupid employees but the solution is (FULL ELECTRONIC SYSTEMS IN ALL FIELDS). Please great people don't forget this words this especially for you because if do it will not lost your time, health and money. Very Important Note: about me after all those problems, I'll buy, work and contact only with the biggest "mather company" in their field, especially shipping and banks, also before I call them I compare between the biggest companies in their field and I choosing the best, also contact with them by direct electronic system no need human because there're too much stupid employees call their friends say "cancel his shipments!) and this actions usually find in bad companies as Aramex of riyadh city and uk, Stackry in USA and MyUS in uk and SMSA in riyadh city contract with MyUS for shipping and some employees of SMSA their positive is high leaders are good but another section as call center and drivers are bad and almost ladies overthere bring problems also as late shipments and same employees guys and ladies of Aramex they end call while I talking thay so stupid employees!, and same the time SNB bank in riyadh city that close my online account after take MyUS 1636.61 SR = 436.33 $. Look those cenarios are very similar not surprise! Another note: I gave it four stars, but after the last experiments, especially the last one, if I could, I would delete all the stars and leave no star for him, I would have done it. God bless all great peoples worldwide. Thank you very much Sincerely MESHARI ALDAWOOD My pleasure visiting my account of Google by my comment about Stackry by my name MESHARI ALDAWOOD for you see all my comments to know more about the pros and cons of companies and about the very bad companies that I will not deal with, such as MyUS and before that, Aramex and Stackry.
MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022 MyUS.com 1 star review on 10th May 2022
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Posted 1 year ago
They are scam. Once you set account with them. They automatic enable setting for you to pay. Auto declare, auto use expensive service, auto to ask pay wrong tax. processor is less than 100g (minimum size is 1lb) Bought 3x $50 => $150. They declare themselves to be $300 and use the most expensive shipment option. Beware if you use their services. Delete immediately.
MyUS.com 1 star review on 26th April 2022
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Posted 2 years ago
(German customer) I just signed up and used the service. Was shopping on 2 online shops and uploaded the invoice to MyUS. As soon as the first packages arrived at MyUS they automatically shipped it (for a disgusting amount of money) to my home address. Not only they a saying on their website they bundle all packages and ship it all together so save money. No, they are crazy enough to ship every single package for abnormal costs. If I had ordered everywhere I wanted I’ve had more than 5 packages. No joke, it would be cheaper to travel to the US and pick up my stuff by myself, having a little holiday too. Just unbelievable!!! They now offer customer service on WhatsApp. On WhatsApp they have set up an auto responder saying someone will email me. Fail. This company is just a big fraud and a big fail.
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Posted 2 years ago
Was OK for a few years but gone downhill. Myus have removed the option to call a person. You can only email or text message in what's app with a response delay of around 12hrs. They lost, found, sent and returned my package 3 times to my inbox suite. It now appears after the 4th, and what I thought was successful shipment, only HALF of the goods turned up. Very very frustrating to deal with and COSTLY. They consolidate packages poorly, at one point refusing to add a microchip to my combined shipment already totalling over $100usd for postage. I had to pay an additional $35USD to ship it.
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Posted 2 years ago
I have lost $367 because they have mistakenly shipped my package to another address and everytime when I ask them about it I get the same response “Procrastination”. I have the chat on whatsapp. I ended up canceling my account with zero refund and responsibility. Folks, my only message is to Stay away from this gang of fraudsters And do not believe most of the fake positive reviews
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Posted 2 years ago
Unreliable service. Stealing packages and won't even try to look for missing items from their warehouse. Removed the item from inventory but they forgot to delete the photo of the item. Previously tried to steal a GPU saying it was misplaced right when i placed a shipping order.
MyUS.com 1 star review on 15th April 2022
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Posted 2 years ago
I understand the charges when it comes to heavier objects but I had a letter sent there by mistake and they charged me over $20 just to send it to me. This is ridiculous. USPS can send the same item to me for an incredibly cheaper and proper price. Never using again. Just send it to a friend in the state and have them send it here.
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Posted 2 years ago
MyUS.com WILL NOT SHIP to Hawaii(and many other states/territories). Prior to sending package to MyUS.com, their website's "shipping calculator" gives multiple options to ship t to any U.S. State or territory but after MyUS.com receives your package, they email you stating they will not ship to Hawaii, etc... Buyer Beware!
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Posted 2 years ago
A couple of years ago they were OK. Now they are just incompetent, dishonourable, creepy, repeating the same blather again and again but disabling a client's ability to CANCEL. You just go in an error loop ad infinitum. Hate this company and I never write bad reviews, but they take the cake. I can't cancel? YOU guys can't cancel my account? What the heck kind of outfit is myUS anyway?
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Posted 2 years ago
RE: 7934-440 I’ve only used MyUS twice and to say I’m disgusted by the company would be the understatement of the century. I don’t know if this company ever knew anything about decency and integrity, but my experience says otherwise. So here is why I’m here to warn you to stay well clear of MyUS. On February 2, I placed an order with UK retailer, Sports Direct. On February 12, MyUS charged me $113.64 for the shipping. I understood this to be for the invoice totalling 191.48GBP - because that’s how it worked with my first order. Additionally, I was paying a monthly subscription of $9.99. As per MyUS stipulations, I uploaded the merchant invoice to indicate ALL the items ordered in the one consignment and the overall value of the order, in part to determine charges and also package all the items so they are sent out together. That way, the shipping would be charged as ONE fee. On the invoice I uploaded, it clearly stated: “Jacinda White - valued at 15-GBP - This product is delivered by Regatta and it will be sent separately from other items in your order.” To my horror, On March 7, MyUS debited a further $258.12 from my Paypal account - claiming it was for a second order, from a different company valued at 130GBP and weighing 4.4kg. Attempts to seek an explanation from MANY MyUS agents as to what the was charge for got me nowhere. I tried to explain there’s ONLY ONE order, for them to check against the items listed on my uploaded invoice to ascertain they were in essence charging me twice for the same order. What’s most baffling, as I was later to confirm on receipt of the second parcel, is that MyUS put down the weight as 4 times the original one, and I was being charged $258.12 for ONE item valued at 15-GBP, which they valued at 130-GBP! All my explanations fell on deaf ears, with ALL MyUS agents fobbing me off until ultimately, they closed the query without actually resolving it. I asked MyUS to send me copies of the two invoices showing these were two separate orders, which would put the matter to bed, but that never happened. I didn’t get a response and instead, they closed down the query as resolved. I explained Regatta and SportsDirect were one entity, but I was ignored. On March 18th, I took receipt of the order and just as I suspected, the two tracking numbers i.e 4246929175 and 1304776933 are ONE and the same order. As DHL Botswana and the local customs authorities wanted to charge me twice for the two orders to get them custom cleared, I explained what had happed with MyUS and pleaded with them to open the two packages and compare them against the invoice. And indeed, they confirmed they were the same order sent out separately! MyUS broke its customer pledge. The idea is for customers to send their merchant invoice after placing an order and request that it be sent. Once MyUS has received ALL the items listed on the invoice, it is then supposed to send them out as a single package. For reasons known only to themselves, MyUS decided to split the order, and then not only charge me twice for the same order, but also to almost triple the second charge ($258.12 - tracking number 1304776933) - for which I’m to believe it’s for this one flimsy item (a short sleeved blouse) they claim weighs 4.4kg. From the countless customer complaints on the internet, I’ve since learnt that MyUS does this ROUTINELY. I even observed many similar complaints to mine! They need to be stopped. It’s my belief that MyUS did this deliberately to milk more money out of me and other unsuspecting customers who desperately need their service. This order has been a very exhausting process of back and forth due to MyUS’ blatant greed, jaw dropping stupidity or BOTH. As much as I’d like to shopping abroad using MyUS and other parcel forwarding companies, I have resolved NEVER to go there again. And YOU would do well to do the same if you want to keep your hard earned money!
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Posted 2 years ago
MyUS.com is rated 1.2 based on 227 reviews