MyUS.com Reviews

"Ms Rachel from myus is the worse she said items will all be cancelled if not available and doesnt allow substitutions even the customers requested. Please if there is someone here, please make a complain about the attitude of this agent. Because of this, me and my friends will leave myus, we are 10 loyal members and we will leave because of this agent. She requested the order processor to cancel order and wont allow substitutions even the customers wrote down substitutions in the order details. We choose myus shopping services to request a substitution and that is the extra money what we paid for. Thanks. Btw they allow substitutions before rachel went ahead and talked to the processor just because i complained"

"Update: They are even worse than originally thought, not only did they take weeks to process the reception of packages, they took weeks once I gave the order to ship them to me, shipped only 5 package out of 8 that was was part of the shipping order, charging me for a weight of 6lbs for the 5 items while the original already inflated weight of the original 8 items was 3.30lbs! Their repackaging service added over 3lbs and they did not even ship everything while charging me a fortune automatically using the Paypal payment agreement of the membership fee, that by the way, I was forced to pay because they took so long my 30 trials ran out before my packages were ready and was unable to cancel because of this reason. Now I have the 2 remaining orphan packages, a simple DVD and music CD barely weighting anything that are ''ready to ship'' for another 30$ USD! It was a complete robbery and will be evaluating my option at this point as this is borderline a scam.\r\n\r\nDecided to do the trial as I order often from the UK. It was a very frustrating and costly experience. They took weeks to process my different packages and would enter zero information about the package to help identify them. They would classify them with super generic description like \"CD \/ DVD \/ Disk Drive\", which is really not helpful to identify package when you're ordering several DVD and CD, like, which one is it, a DVD or CD? They would write NA in the \"From\" field and \"Other Store\" for the merchant on all my 7 processed packages and only added the tracking number on two out of 5 packages that had them. The date of arrival listed for package do not even match the date of arrival of the tracking information and the value listed were not always correct. The lack of information got problematic as I was missing a package and trying to figure out which one. Then it seem they have lost one of my package and they took so long before giving any useful information, which is stupid because they have a photos of each item as they receive and process them, but of course they want you to pay 3.50$ to see the low res image. At some point, with my trial ending date aproaching and still no info about which package I was missing due to them putting zero useful identification information other than the weight (which I also question) and them taking a while to help me with description of packages, I decided to shell out the 3.50$ to see which package I was missing. The option said \"View low res pictures of your packages as they arrive at our wharehouse\" or something very similar, so I figured with this I'll be a able to see what they have received and find which one isn't there. I check my first item, then goes to the second and surprise, they want to charge me again! Turn out they want 3.50$ PER ITEM! Eventough the message to purchase the option is written in the plural form, they want me to pay 3.50$ per item if I want to be able to see what are the other package I have received. Its not only false advertising but very deceptive and borderline robbery. When they finally answered with the description of item received (after I sent them the invoice and listing pictures for each of them and had my mail forwarded to the correct place after several days), I decided to cut my losses and have my packages bundled for shipping before my trial ended. The package was \"being processed\" for days until my trial ended, couldn't cancel the membership because I had a package processing and was charged for renewal of the subscription. Now I lost 13.50$ on a trial that was supposed to be free and dreading to see the real shipping cost once they're done with packaging. The weight of the item were already a bit high and seem to be almost higher for some when I compare weighting an item I already have at home from the same series of tape. For example, they list an item as weighting 0.70 lbs when I weight the same thing at home and come up with about 0.425 lbs. it doesn't look like much but it add up fast and put you pretty quickly in the next shipping bracket. And when I e-mailed them about my trial ending soon and my issue not being resolved yet or the false advertising of the low res photo option price they charged me, they just ghosted me. You would think with all the issues they would have at least extended my trial until my packages got shipped so I can really sample their service, but no, they just ignored those e-mails. All in all, a terrible experience and felt like my packages were being taken hostages. And I haven't even seen the real shipping once they repackage my items, it was already over 50$ for a 3 DVD, one CD and 3 VHS tapes before the repackaging step, we will see what it end up once their worker are done with them."

"Update: They are even worse than originally thought, not only did they take weeks to process the reception of packages, they took weeks once I gave the order to ship them to me, shipped only 5 package out of 8 that was was part of the shipping order, charging me for a weight of 6lbs for the 5 items while the original already inflated weight of the original 8 items was 3.30lbs! Their repackaging service added over 3lbs and they did not even ship everything while charging me a fortune automatically using the Paypal payment agreement of the membership fee, that by the way, I was forced to pay because they took so long my 30 trials ran out before my packages were ready and was unable to cancel because of this reason. Now I have the 2 remaining orphan packages, a simple DVD and music CD barely weighting anything that are ''ready to ship'' for another 30$ USD! It was a complete robbery and will be evaluating my option at this point as this is borderline a scam.\r\n\r\nDecided to do the trial as I order often from the UK. It was a very frustrating and costly experience. They took weeks to process my different packages and would enter zero information about the package to help identify them. They would classify them with super generic description like \"CD \/ DVD \/ Disk Drive\", which is really not helpful to identify package when you're ordering several DVD and CD, like, which one is it, a DVD or CD? They would write NA in the \"From\" field and \"Other Store\" for the merchant on all my 7 processed packages and only added the tracking number on two out of 5 packages that had them. The date of arrival listed for package do not even match the date of arrival of the tracking information and the value listed were not always correct. The lack of information got problematic as I was missing a package and trying to figure out which one. Then it seem they have lost one of my package and they took so long before giving any useful information, which is stupid because they have a photos of each item as they receive and process them, but of course they want you to pay 3.50$ to see the low res image. At some point, with my trial ending date aproaching and still no info about which package I was missing due to them putting zero useful identification information other than the weight (which I also question) and them taking a while to help me with description of packages, I decided to shell out the 3.50$ to see which package I was missing. The option said \"View low res pictures of your packages as they arrive at our wharehouse\" or something very similar, so I figured with this I'll be a able to see what they have received and find which one isn't there. I check my first item, then goes to the second and surprise, they want to charge me again! Turn out they want 3.50$ PER ITEM! Eventough the message to purchase the option is written in the plural form, they want me to pay 3.50$ per item if I want to be able to see what are the other package I have received. Its not only false advertising but very deceptive and borderline robbery. When they finally answered with the description of item received (after I sent them the invoice and listing pictures for each of them and had my mail forwarded to the correct place after several days), I decided to cut my losses and have my packages bundled for shipping before my trial ended. The package was \"being processed\" for days until my trial ended, couldn't cancel the membership because I had a package processing and was charged for renewal of the subscription. Now I lost 13.50$ on a trial that was supposed to be free and dreading to see the real shipping cost once they're done with packaging. The weight of the item were already a bit high and seem to be almost higher for some when I compare weighting an item I already have at home from the same series of tape. For example, they list an item as weighting 0.70 lbs when I weight the same thing at home and come up with about 0.425 lbs. it doesn't look like much but it add up fast and put you pretty quickly in the next shipping bracket. And when I e-mailed them about my trial ending soon and my issue not being resolved yet or the false advertising of the low res photo option price they charged me, they just ghosted me. You would think with all the issues they would have at least extended my trial until my packages got shipped so I can really sample their service, but no, they just ignored those e-mails. All in all, a terrible experience and felt like my packages were being taken hostages. And I haven't even seen the real shipping once they repackage my items, it was already over 50$ for a 3 DVD, one CD and 3 VHS tapes before the repackaging step, we will see what it end up once their worker are done with them."

"Shocking company - avoid at all costs.\r\n\r\nOver the last five weeks I have been continually lied to by Reem about when my item that they acknowledged as receiving on the 14th October 2023 would appear in 'my suite'. They have continually missed their own self-imposed deadlines for this to occur and a month after receiving my item they sent me a threatening email requesting more information. \r\n\r\nThey amount of anxiety, anguish and stress they have continually caused me over this period is appalling and represents a shocking lack of any form of customer service. I still have no idea when or if I will ever receive the item that I forwarded to them in good faith. \r\n\r\nIf you are looking for an equally shocking experience, with an organisation that has no problem regularly lying to you then this is the company for you. As for me I will be seeking an alternative professional organisation."

"I had terrible service with MyUS.com ...I couldn't even get them to send my package. They kept coming at me with more and more demands, until I wasn't able to get them the product documentation from the seller that they required. That would have been something to let people know is required before they use their service but they only told me after two months of trying to figure out why they wouldn't send my package to me because their website is entirely useless...then it was unbelieve how long it took them to return my package to the seller, which they made as difficult as humanly possible and ONLY made the package available for the pickup driver to collect once I threatened with legal action! Four months while collecting money from me in membership fees to keep my account open while they held my package hostage!"

"I opened an account and shipped one item "

"[Last update comment 10-May-2022]\r\n\r\nHello great peoples\r\n\r\nAfter all problems has been wrote in 02-May-2022 about change services MyUS to so so bad after Cyber attacks in Mar-2022 \"by their said\", many stupid employees end conversation by WhatsApp while I talking \"many times\", late shipping one month and two months and they try many times removed wood parfum cost about 700$ including parfums wood&oil, and chocolate from Hu company \"not yet try it\", water from Waiakea, Sparkling water from Spindrift, Notebook from LeStallion and I sent to this great companies \"I try find great shipping company of USA for I'll buy it from you again\"\r\n\r\nNow, after my comment 02-May-2022 MyUS bring another problems to me, I cannot shipping must I pay 36$ balance due!, and they say \"There're shipments must pay because up 60 $ \"SO THAT, WHY WITHDRAW 436.33 $ FROM MY MASTERCARD COST UP PRICE CHOOSE SHIPPING BY YOU (MYUS) WITHOUT INFORMING ME?!, WHY NOT BRING TAX EVERYDAY LATE IF UP 60 DAYS INSTEAD WITHDRAW 436.33$?!\"\r\n\r\nDears great peoples, you can check pictures for confirmation about all.\r\n\r\nThe worst shipping companies in the world are MyUS in Florida State , Aramex in Dubia City , Stackry in New Hampshire State and SMSA in Riyadh City, all these companies late my shipments many times and bad services not frindly and end call and conversation while I talking and they try many times removed many shipments.\r\n\r\n[Comment 02-May-2022]\r\nHello great peoples\r\n\r\nBefore its Ok but after Cyber attacks in Mars\/2022 they be bad employees and late my shipments up one and two months and don't has any problems the first shipment is wood natural \"parfum\" 500 gm only they told me \"our rule say no shipping this shipment just shipping from MyUS of uk to any address in uk only not international!\" and I told them this rule from you and public rule has not any problem, FedEx TNT and airport of uk passed shipment to you without any problem!\r\n\r\nThen last solution I called FedEx TNT and they call MyUS and shipping immediately same day.\r\n\r\nI have rest 10 shipments then still 60 days not shipping and MyUS take 1636.61 SR = 436.33$ from my card without informing me!, this not surprise this after late two shipments up month and two months!, also I sent to (up) administrations (managers) of sections of MyUS not answered me after explaining their bad services for me!\r\n\r\nIt is axiomatic the employees of MyUS as them.\r\n\r\nAlso before MyUS there's the worse shipping company of the world is Aramex of riyadh city and uk its so bad try cancel shipment half ton. I told them I complete pay they told me you cannot, then they sent email in late time for not focus at this email say \"if you not complete payment we'll destroy the shipment!, I called them not answer and if answer end calling while I talking! They so stupid employees!, and Stackry shipping company in USA bad company and all same time late and bring to me problems although I'm very much professional and frindly!, same time also SNB close my account bank at online, all those actions not surprise this from stupid managers and their stupid employees but the solution is (FULL ELECTRONIC SYSTEMS IN ALL FIELDS).\r\n\r\nPlease great people don't forget this words this especially for you because if do it will not lost your time, health and money.\r\n\r\nVery Important Note: about me after all those problems, I'll buy, work and contact only with the biggest \"mather company\" in their field, especially shipping and banks, also before I call them I compare between the biggest companies in their field and I choosing the best, also contact with them by direct electronic system no need human because there're too much stupid employees call their friends say \"cancel his shipments!) and this actions usually find in bad companies as Aramex of riyadh city and uk, Stackry in USA and MyUS in uk and SMSA in riyadh city contract with MyUS for shipping and some employees of SMSA their positive is high leaders are good but another section as call center and drivers are bad and almost ladies overthere bring problems also as late shipments and same employees guys and ladies of Aramex they end call while I talking thay so stupid employees!, and same the time SNB bank in riyadh city that close my online account after take MyUS 1636.61 SR = 436.33 $.\r\n\r\nLook those cenarios are very similar not surprise!\r\n\r\nAnother note: I gave it four stars, but after the last experiments, especially the last one, if I could, I would delete all the stars and leave no star for him, I would have done it.\r\n\r\nGod bless all great peoples worldwide.\r\n\r\nThank you very much\r\n\r\nSincerely\r\nMESHARI ALDAWOOD\r\n\r\nMy pleasure visiting my account of Google by my comment about Stackry by my name MESHARI ALDAWOOD for you see all my comments to know more about the pros and cons of companies and about the very bad companies that I will not deal with, such as MyUS and before that, Aramex and Stackry."