I want to make a complaint about the additional cost added to my shipment and how it was handled as a first time user. I was charged $40 (an additional $15 based on your estimator). Also as a first time user I did not know I would be automatically charged insurance and a fee for a sticker to show there was a battery inside the item (tablet). This was not mentioned at all when I used the estimator and would have changed my decision to use myus if I had been made aware of these cost from the beginning. Also I could not see the item in my account online and have was told that the item has already been shipped before I made payment. The credit card I have on my account was a debit card and I had expected to see the item in my account before I would make payment. I contacted the CS team and they told me all the charges are automatically added and the shipment had already sent even before I had made payment. As a first time user I am very disappointed at how this transaction was handled and the lack of information for first time users concerning additional charges which is not mentioned in the estimator at all. I had created the account some time ago but this was the first time I actually used it to make a delivery and the experience was bad (hidden charges, shipment sent before payment and no visibility of the shipment in the account).