I signed up for the 30 day trial. I purchased an item to ship overseas. Before completing my purchase, I entered the specs and weight of the product to get the estimated shipping cost.(~$169.00- budget). My item was delivered in two days, however, they took 3 weeks to review. Then they came back with some recommendations for shipping the item on a pallet, and indicated that this would add additional weight to the item. I was asked approve this without any pricing. I told them that I needed to know what the cost would be with a pallet. After a weekend of correspondence, I received an estimate of $630. When I asked for the breakdown of the cost, i learned that while the pallet did add to the overall cost, the dimensions of the item was used to determine the equivalent weight. Their website does not state this information and the estimates given only ask for the item weight. Realizing that I was being scammed, I promptly updated my ship to address and asked that they send it to me, at my US address, via fedex ground. I figured, I would just return the item to the vendor myself. They took another week to actually ship the item; 2 days later I received a notification from Fedex that the item was “ delivered”. When I checked the tracking, I showed the item only got as far as the Fedex local dispatch and then it was sent back to MyUS. I reached out to MyUS for an explanation, they said they would contact fedex to find out. Meanwhile they charged me for a delivery, I had not received. Another two weeks goes by, and they tell me that they can return to the vendor for me but I will be responsible for the shipping fees. I told them it would be best if they returned the item to me directly and I would deal with the vendor. Two more weeks go by, and I receive a notification that the package was released for shipping. I again inquired, what was the cause of the package being returned, they said “ fedex did not give details on this”. I then said, ok, but I’ve already paid and don’t expect to be charged a second time the issue was on the shipping end! No response, then I get a notification that my item has shipped and a charge to my PayPal account. I was livid......but I waited until I received my item before filing a complaint with PayPal. In the meantime, I asked MyUS for a refund for the previous charge; they responded that in their t’ & c’s , the purchaser is responsible for all shipping fees. I told them I fully agree with that, but I did not receive the item the 1st time you shipped, so therefore, no shipping fee. The response was, “ we cannot give a refund without investigating further”. Mind you the only correspondence they do is via email. PayPal within 2 days, resolved and closed the dispute in my favor. I will never deal with MyUS ever ever again!