Customer of theirs for more than 10 years. Cancelled their service today. They shipped a super expensive TV with UPS, who destroyed the TV in transit and were happy to take responsibility. However, MYUS were not on my side, refused to file a claim with UPS although they acknowledged their fault. Do not use them: - If things go wrong they will definitely not be on your side - Their shipments are far too expensive now, sending a $10 cable will cost you more than $20 shipping cost - Their IT system sucks - They will not answer very specific questions - They will not take up suggestions for service improvements you make - They have no issue escalation process Very very disappointed after so many years with them.