Customer service is a disgrace. I've had problems shipping my items and needed contact to customer service. I haven't had any response on WhatsApp. I've tried the online chat function and have got nowhere. The agents don't seem to care or want to understand and help. They come across as being unable to apply common sense. Twice the chat has 'frozen' mid way through. I tried again at 10pm GMT and and an hour and a half later I'm still in the line. I've got down to number 5 and don't progress any further. I wish I have never opened an account and used MyUs services. I had high hopes but just feel frustrated and disappointed by my experience. It's been a costly and time consuming mistake.