Totally incompetent company, wish I had seen this first.. Avoid like the plague, they took 30 days to inform me (after a huge amount of back and forth with DHL and sporadic replies from their customer service AFTER bugging their support chat) that they could not amend their shipping documents to allow customs to actually clear my package, so my first (and final) shipment had 30 days storage fees at customs plus $60 to change the paperwork with DHL plus $200 from customs, all for a $200 value package (and their shipping price on this, turned out to be $200 - FAR from affordable or competitive, but much worse with several hundred additional fees on top). Their customer service did not care at all, very hard to reach or get a response. Basically, they are a shipping company that is incapable of providing good documentation for customs clearance, so are effectively completely useless. 0 stars..