Absolutely appalling customer service. I have had my card several years now and pay the balance in full every month but on three occasions now they have just blocked my card for absolutely no apparent reason as I never owe more than £1000 and have a £3000 limit. I did write and complain about this and asked why do they block the card and not even advise me and they replied after a considerable length of time and said that they don't have to tell me. Obviously they're not bothered as they're not making any money out of me as I pay my balance in full every month but as there are far better credit cards out there I will be closing my account and get great pleasure from cutting the card up into little pieces. I am surprised though that Amazon are using Newday as I have seen so many really bad reviews now about this company.