As a loyal john lewis customer for 20 plus years. I've had their credit card for the last 15 years and have always paid it off in full each month. Having tried to get through to new day which was a nightmare I decided to give up on the call. Decided to look up new day they are a complete JOKE and would not go any where near them I've had a lucky escape. Under these circumstances I will not be using john lewis in the future.what are john lewis thinking about ? they are going to loose a lot of custom I've got a HSBC credit card no rewards but will use that in the future. As I've never had a problem with them very good bank.