Why of why did you do it John Lewis Financial Services? Why did you change from HSBC to NewDay to run you Partneship Card? I have experienced identical problems with the changeover by John Lewis Financial Services from HSBC to NewDay as those outlined in other reviews. I have been a John Lewis customer for tens of years and use their Partnership Card a great deal and have never had any credit or payment problems. Like so many others I had no option but to change over to a Partneship Card run by New Day. First problem was that they dropped my credit limit to a third of what it was and refused to change it. I had to call NewDay this week on an unrelated issue and waited 40 minutes for the phone to be picked up. When I asked about the delay in response I was told "We look after many cards other than John Lewis". I guess that says it all.