Ever since I applied for and received my New Day card for John Lewis & Partners it has been blocked and useless. I have e-mailed, spoken to people on the phone, been passed to their customer services, been promised a letter explaining their complaints procedure etc. etc. etc. I have spent HOURS trying to make some sense of this disaster. I have home insurance, car insurance etc. with JL (even my e-mail was set up via JL) but am on the brink of ditching them all too. I can't even cancel the New Day card because it is blocked! JL customer services just say they can't help . "As a valued John Lewis customer, I understand that you may be disappointed. Were it possible for me to handle your concerns personally I would, however it remains the case that because this is a financially regulated product, my colleagues at NewDay are uniquely placed to address the points you've made." It's a disaster for JL. I will have to contact the Ombudsman soon, but the saga and writing about it is very stressful. I am recovering from cancer and don't need this! DON'T RENEW YOUR JL CARD with NEW DAY if you haven't yet. I wish someone had warned me!