I have a credit balance of nearly £1,200 with Newday and they will not send me the money. My account is closed so I can't spend the balance. They said they would send it to me in 7 days and on the account it says it was refunded on 23 March. When it didn't arrive I called and they said it takes 7 working days. When it didn't arrive I called and they said it takes 12 working days, which would be Thursday, 6 April, one day after the limit to invest it in an ISA. When it didn't arrive on Thursday, they said to them 12 working days is Friday the 7th (Good Friday, which is not a working day). It has still not arrived. When I asked why it takes so long to move money, when it can be done in seconds, they say it is because of the large amount -- so who says the larger the amount they owe me the longer they can take to pay me back? While the money was showing in my account, they added interest, but when they (supposedly) paid it off on 23 March, it was without interest. It is now 8th of April and I have no idea when I will ever see my money. Perhaps the next time they will say that it takes 50 working days (or 100 or 1000). John Lewis have lost the trust of their customers. How will this tragedy play out?