I tried for two hours to navigate their labyrinthine website to unblock my PIN number which they arbitrarily blocked, though my card remained active on-line. I was simply presented with a deluge of FAQ’s on unrelated subjects which were of no help whatsoever. The 'chat-line' failed to load. Four separate phone calls, all I got was a condescendingly soothing, automated voice which drivelled on for minutes telling me things I didn’t want to know and asking me questions to which it couldn’t understand my answers, like my date of birth which I gave very clearly in exactly the format asked for. At no point was I given an option to speak to a PERSON who could help me with unblocking my PIN. I decided to open a new credit card with a different company. Extremely disappointed with John Lewis for introducing their new credit card with NewDay. The whole process of transferring/opening a new JL card last October was a complete nightmare in itself. It should have been a seamless transfer as performed by every other financial organisation when a transfer is initiated by them.