Hello I was scammed by a hotel company which pretended online to be the hotel I thought I was booking. I rang the hotel about another matter and they told me I was booked with them with Booking. Com . I had not booked with Booking . Com I tried speaking to various agents and sent emails which are now being totally ignored. I too had a good relationship when John Lewis was my card provider. I assumed that the act 75 gave me protection against being scammed and if a 3rd party became involved with cashing in on my booking and using a cheaper company that there is a cash back system to help the scammed person. I spoke to my bank Natwest and they agreed something should be done and all credit card providers can use their discretion to help their customers . Unfortunately New Day has no empathy and shows no support for the victim. I am so very disappointed and disgusted with their lack of service. No wonder scammers get away with so much. Diane Ludeman