Applied for finance for AO to buy some gaming stuff. Kept getting error message and asked to call. I did and went through very extensive security which I passed. I made my purchase. Tried to login to see when to make my payment and again asked to call. Rung again, after more extensive checks, the person on the line told me, I don’t believe you are the account holder, I was shocked, she said you are not who you say you are. News to me. So now I can’t login or make payments etc because inspector clueso believes I’m someone else. Baring in mind I signed for the parcel at my home adress etc.. the mind boggles