I made my monthly payment to New Day by faster payments on the day before it was due. I paid off the whole amount and paid it from my Lloyds account, as on this occasion. I then received a late fee plus interest of their erroneous view of the amount outstanding ,as my "payment was not made". I trust my bank (Lloyds) but not New Day. I therefore called Lloyds who answered immediately and couldn't have been more helpful in contrast to New Day. They confirmed that the payment had been made by me from my Lloyds account to New Day's account, but that their computer (ie New Day's) had returned it to Lloyds. Lloyds view was a probably computer malfunction. I am at my wits end with this New Day company. They issue late charges like confetti, even when there is proof that the payment was made on the due date and now even when the payment has been made but their computer hasn't recognised it and sent it back and still charged a late fee! As for New Day saying (on this review site "sorry, what went wrong?", just look at the reviews on this site New Day and you tell me what went right!