Next is an absolute disgrace. Why on earth do they even bother to have a customer service team when they are absolutely useless. Waiting 2 months now for delivery and still no delivery date!!!! We ordered over £600 worth items in September and the 2 wall lights have never arrived. We were able to cancel those particular lights and order replacement ones but these haven’t arrived as yet either and Next cannot even give us a delivery date. Their staff either tell lies, provide inaccurate information or simply fob you off. Does make one wonder if Next is on the verge of going bust.