Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,332 Reviews

63 %

of reviewers recommend Next

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Metrics

3.5

Based on 1,332 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were amazing and very helpful”

Helpful Report

Posted 1 day ago

“Absolutely shocking from start to finish. I’ve enjoyed shopping with Next for years, I love their clothes and they do a long leg length which is spot on for me. I click and collect a lot, but also shop in store too and have spent approx £8k with them over the past 5years. I have an account with a credit limit of £3750 and have kept up to date with payments over the years. In July I bought a toaster and kettle set, not the cheapest at £58 for the toaster. I live alone and have happily used the right hand side of the 4 slices with no issue for the last 5 months. A couple of weeks back I came to use all 4 slots at the same time and unfortunately the toaster malfunctioned, causing my smoke alarms to go off. (I had heard the toaster pop and gone upstairs to tend to my cats presuming all was fine) I came down to find the whole house filled with smoke and the 2 left hand slices were jammed down in the toaster black and burnt to a crisp. I wish I had taken photos of the smoke and the toast! I had to open the kitchen window right out and the patio doors, despite it being around 5C, for over 3 hours to clear the smoke from the house and had to wash my dressing gown as it stank of smoke. A concerned neighbour from across the road who heard the alarms and saw the smoke out the kitchen window came to check on me. When I called customer care to let them know my concern about the incident they showed no care or concern themselves for my safety or well being and simply told me that toasters should not be left unattended. I said I wasn’t happy with this response, so this was escalated and they asked me to return the toaster for testing. Apparently testing showed no fault and where do I stand now? No toaster to prove it is faulty, a refund back to my next account when I would’ve preferred it into my bank account and not even a gesture of a voucher for a very very regular customer. Absolutely disgraceful service, never known anything like it. Conversely have now ordered a new toaster from Dunelm, which should’ve been delivered on 11th but hasn’t arrived yet. Called their customer service dept and they kindly offered to send out a replacement toaster next day delivery without me needing to pay the extra. I didn’t ask for this it was just done out of care. Assistant was very pleasant and I didn’t feel like just a number like I did with Next. Great service Dunelm, I’ll be a new homeware customer of yours for the foreseeable! Next almost burnt my house down and wouldn’t even give me a voucher as a gesture of good will. £10 would’ve been enough to cover the heating and washing. Account closed. Good luck folks and don’t forget! STAND BY YOUR TOASTERS!! Don’t go anywhere it might set on fire and this is fine apparently, not a fault at all.”

Helpful Report

Posted 2 days ago

“it has been 3 weeks, im dealing wit my return. every time they scheduled a collection, i plan my day accordingly, and no one comes... it is frustrating. i dont think i want to order from this website anymore.”

Helpful Report

Posted 5 days ago

“I bought some shorts ordered fro me by the store. collected wrong size I went back no fuss smaller shorts arrived next day still too large so same again. arrived next day no fuss. All of this was excellent. My new ones fit perfectly What was not as good was the lack of advice I got in store re size albeit I was served by a very pleasant lady. Surely a customer could be offered a tape measure and given advice how to use it so that their ( my) time and the store's time is not wasted. Nevertheless this was my first purchase from NEXT but will not be the last”

Helpful Report

Posted 2 weeks ago

“I’ve always liked shopping with Next UK, but the refund process has been extremely frustrating. They initially told me refunds take 1–3 days, then when I called, it became 3–5 days, and after waiting 14 days, I was told it actually takes 28 days for customers in Australia. The lack of consistency and clear communication has made the whole experience really disappointing. I hope they improve their refund process and provide accurate information to international customers.”

Helpful Report

Posted 3 weeks ago

“Tried to place an order online but gave up due to the new complicated, time consuming site. There was absolutely nothing wrong with the previous site and, far from “enhancing the customer’s experience”, it took ages to go through the site trying to navigate sizes, colours, brands etc. Who on earth thought this was a better solution to a problem that never existed in the first place?”

Helpful Report

Posted 1 month ago

“Purchased 2 Stamford range sofas with so-called firm cushions. The first time the smaller sofa was sat on the cushions sank into the frame due to lack of support from the springs because of the lack of “ties” to hold them all together underneath. The cushions on the sofa bed have collapsed due to the lack of quality of the foam inserts. The corner of one cushion was black and had broken away. Due to the cushions collapsing the sofa is now becoming uncomfortable. I turn all the cushions on a very regular basis. Three assessors have now reported that there is no problem with the manufacture or materials. Not one of them has sat on the furniture to try it out. I guarantee none of them would find them acceptable in their own homes. All Next say is no problem with the furniture but thank you for letting us investigate this matter. DO NOT BUY THEIR FURNITURE YOU WILL BE WASTING YOUR MONEY. We were told before we bought these sofas not to buy Next furniture but stupidly ignored the advice.”

Helpful Report

Posted 1 month ago

“I never realized how much real support could mean until I worked with the best. Their professionalism, dedication, and precision turned my stress into lasting confidence”

Helpful Report

Posted 1 month ago

“I never realized how much real support could mean until I worked with the best. Their professionalism, dedication, and precision turned my stress into lasting confidence”

Helpful Report

Posted 1 month ago

“The staff always go above and beyond to help”

Helpful Report

Posted 1 month ago

“DO NOT BUY FROM NEXT. THEY STOLE SOME OF MY MONEY DESPITE I HAVE NEVER RECEIVED MY ORDER”

Helpful Report

Posted 1 month ago

“Reiss Ulyanna blouse is lovely but the sleeves on the wrist are massive & you can’t alter them. Such a shame as I would have bought this item.”

Helpful Report

Posted 2 months ago

“The guy that delivers to barden court maidstone needs to have a real good review, the best one yet, well done”

Helpful Report

Posted 2 months ago

“On my recent purchases with all petite trousers I am finding they are too long in length I am only 5ft 2" and they are touching the floor”

Helpful Report

Posted 2 months ago

“I am usually very happy with all my suits that I get from Next but I just bought the khaki green suit set and it arrives on the 7/10/2025 the length of the trousers is okay along with the length sleeve of the jacket I am 5 10” so fits well , however, my one of my pet peeve is a jacket have no pockets neither inside or outside there is a flop and normally next would give you an option to either open or leave this one is slightly open when I push one of my fingers inside I can clears see that there are no inner pockets sew inside under lining. This for me a big disappointment, I need pockets especially for the job I do . It would be great if next can put this in the description section so that customer can know fully what they are purchasing.”

Helpful Report

Posted 2 months ago

“Ordered a blazer on line. When ordering an expensive item I would expect it to come neatly packaged to ensure it is clean and undamaged on arrival. This was not. When I picked it up from the shop it was just on a hanger with a flimsy piece of see through ripped plastic bag bearly covering it. Walked straight to till and returned.”

Helpful Report

Posted 2 months ago

“A Positive Outcome Guided by Mrs. Nora”

Helpful Report

Posted 2 months ago

“The worst company ever to order anything online”

Helpful Report

Posted 3 months ago

“The Experts Who Got My Money Back—UNIQUE RECOVERY FIRM”

Next 1 star review on 9th September 2025

Helpful Report

Posted 3 months ago

“SCAM WEBSITE. Made a bank transfer for a sofa early in July, the order was cancelled as they claim they didn´t receive the transfer in time despite being withint the timeframe they specified in the order. 3 months later I still can´t get my money back, no refund process, and very frustating customer service, no updating of accounts, no internal communication at whatsoever.”

Helpful Report

Posted 3 months ago

Next is rated 3.5 based on 1,332 reviews