Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,323 Reviews

63 %

of reviewers recommend Next

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Metrics

3.5

Based on 1,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff always go above and beyond to help”

Helpful Report

Posted 3 days ago

“DO NOT BUY FROM NEXT. THEY STOLE SOME OF MY MONEY DESPITE I HAVE NEVER RECEIVED MY ORDER”

Helpful Report

Posted 1 week ago

“Reiss Ulyanna blouse is lovely but the sleeves on the wrist are massive & you can’t alter them. Such a shame as I would have bought this item.”

Helpful Report

Posted 2 weeks ago

“The guy that delivers to barden court maidstone needs to have a real good review, the best one yet, well done”

Helpful Report

Posted 2 weeks ago

“On my recent purchases with all petite trousers I am finding they are too long in length I am only 5ft 2" and they are touching the floor”

Helpful Report

Posted 2 weeks ago

“I am usually very happy with all my suits that I get from Next but I just bought the khaki green suit set and it arrives on the 7/10/2025 the length of the trousers is okay along with the length sleeve of the jacket I am 5 10” so fits well , however, my one of my pet peeve is a jacket have no pockets neither inside or outside there is a flop and normally next would give you an option to either open or leave this one is slightly open when I push one of my fingers inside I can clears see that there are no inner pockets sew inside under lining. This for me a big disappointment, I need pockets especially for the job I do . It would be great if next can put this in the description section so that customer can know fully what they are purchasing.”

Helpful Report

Posted 4 weeks ago

“Ordered a blazer on line. When ordering an expensive item I would expect it to come neatly packaged to ensure it is clean and undamaged on arrival. This was not. When I picked it up from the shop it was just on a hanger with a flimsy piece of see through ripped plastic bag bearly covering it. Walked straight to till and returned.”

Helpful Report

Posted 1 month ago

“A Positive Outcome Guided by Mrs. Nora”

Helpful Report

Posted 1 month ago

“The worst company ever to order anything online”

Helpful Report

Posted 1 month ago

“The Experts Who Got My Money Back—UNIQUE RECOVERY FIRM”

Next 1 star review on 9th September 2025

Helpful Report

Posted 1 month ago

“SCAM WEBSITE. Made a bank transfer for a sofa early in July, the order was cancelled as they claim they didn´t receive the transfer in time despite being withint the timeframe they specified in the order. 3 months later I still can´t get my money back, no refund process, and very frustating customer service, no updating of accounts, no internal communication at whatsoever.”

Helpful Report

Posted 2 months ago

“I was told my order would be delivered before or on Thursday 14th August. It hasn't even left the warehouse”

Helpful Report

Posted 2 months ago

“Placed original order on 29th June for delivery 1st July, now on my second reorder due to be delivered today 12th July. This being my 3rd order of this package and it’s still not left the warehouse so I assume I’m Not getting it today either. Don’t offer next day delivery if you’re going to mess customers about. All items were supposedly in stock so shouldn’t be this issue. Courier has also added to the problem however next choose to use them so still falls on them”

Helpful Report

Posted 3 months ago

“I received a defective item and I wanted a replacement but they don't offer replacements/exchanges. they told me to return the one I have and place a new order but I can't utilize the new account coupon. when I expressed that concern, they told me to provide my bank account details and they would wire me the 10% back into my account after I place the order. um, no thank you. terrible experience as a customer that did nothing wrong and received a defective item.”

Helpful Report

Posted 4 months ago

“A big thank you to Presley Jossie and his team for helping me recover what I once thought was lost.”

Helpful Report

Posted 4 months ago

“Terrible service from Next Home; unable to make successful delivery of new sofa due to keep not having leg pack. Over six-months and many frustrating phone calls later it eventually arrived. Couldn’t organise even the most simple of tasks without getting it wrong multiple times.”

Helpful Report

Posted 4 months ago

“I am writing to formally complain about both the poor quality of a product I recently purchased from Next and the unacceptable customer service I have subsequently received. When I first received the item, it was not tight fitting — in fact, it seemed fine. However, after washing it for the first time and hanging it on the washing line, it has significantly shrunk and is now too small. This is especially disappointing, given the price tag and the expectation of high quality which normally comes with your products. I tried to leave a review on your website to highlight this issue but found there was no option to do so. Furthermore, I tried to resolve this directly by contacting your customer service team, first by online chat — which was unavailable — and then by phone. I eventually got through today (15th June) and was told a return label had been emailed to me and a note placed on the account. However, I have received nothing. When I called back, I spoke to the same person, who insisted: “I’ve sent it and I’m not sending another.” This made me feel as if I was being called a liar, with no guarantee of a resolution and not even a piece of paper to aid me in securing a return. This kind of treatment is disgraceful — especially for a longstanding regular customer (since 1981) — and I find myself today, on Father’s Day, looking for a new sheet instead of resting or spending time with my family. I have now been forced to request my own label in order to pursue a return TWICE, still nothing received. Ultimately, I have requested one by post, but honestly at this point I have no faith. I would appreciate your confirmation in writing that I will receive a full refund for this faulty item. Furthermore, I would appreciate your assurance that your customer service team will be reminded to treat their customers with dignity, fairness, and honesty.”

Helpful Report

Posted 4 months ago

“Delivery times are absolutely ridiculous. Any ordered online for store delivery from the sale can take up to 3 months. Next day delivery takes 3 days. It is a waste of time. How they are still in business is beyond me.”

Helpful Report

Posted 5 months ago

“Just had bedroom furniture delivered and the service was terrific, on time, very friendly guys and extremely efficient. Wish all deliveries were as good👍👍👍”

Helpful Report

Posted 5 months ago

“Just want to say the guy that delivers my parcels to Barden court Maidstone is so very polite ,the best that we've had👋”

Helpful Report

Posted 5 months ago

Next is rated 3.5 based on 1,323 reviews