Next Reviews

Name: Next
Rating: 3.45

3.5 Rating 1,355 Reviews

62 %

of reviewers recommend Next

Company Reviews

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3.5

Based on 1,355 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cardiff Queen Street. Nobody attended for about 10 minutes after entering collection details. When attended, served other people before me although I was there first. Then had trouble finding the item. A shambles.”

Helpful Report

Posted 2 days ago

“Placed order on 20th August for delivery on 23rd August, courier indicated they had received the item on the 22nd August as planned. On the 24th August received message from courier stating item was in transit and scheduled to arrive 2nd Sept. Tried to cancel but have to receive then return and wait 14 days before refund. Contacted Next but in between automated replies and actual representatives achieved nothing. Dreadful service, please note when ordering online.”

Helpful Report

Posted 3 days ago

“⭐ 1/5 – I would strongly advise against ordering from Next if you live in Spain Unfortunately, my experience with Next has been absolutely unacceptable. I received a faulty pair of trousers that became damaged after just ONE hand wash. Next accepted the return and confirmed to me in writing that they would reimburse the return postage from Spain. Customers in Spain should also be aware that returning an item to Next in the UK is very expensive – my return postage cost almost €30. I paid these costs upfront because Next explicitly assured me that they would reimburse them. That should have been the end of the story. Instead, it turned into an exhausting process. I returned the faulty item, sent Next the postage receipt and tracking information and then had to make an international phone call from Spain simply to provide my bank details. I did exactly what Next asked me to do. Afterwards, I was told that something had apparently gone wrong with the reimbursement. I contacted customer service repeatedly, filed a formal complaint, and was told that the case had been escalated to a manager and that I would be contacted. I even provided specific times when I would be available for their call. Still no reimbursement and no proper resolution. What makes this particularly frustrating is that I am in the later stages of pregnancy and have spent an unreasonable amount of time chasing Next over almost €30 in postage costs for returning THEIR faulty product. A customer should not have to send repeated emails, make international calls, provide bank details and chase managers simply to receive a reimbursement that the company has already agreed in writing to pay. Based on my experience, I would strongly advise customers in Spain to think twice before ordering from Next. Returns to the UK can be expensive, and if something goes wrong, my experience shows just how difficult it can be to get the issue resolved. Good customer service is not demonstrated when everything goes well. It is demonstrated when something goes wrong – and unfortunately, that is exactly where Next has completely failed in my case. I would not order from Next again based on this experience. I will update this review if Next finally resolves the matter.”

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Posted 1 week ago

“  I greatly appreciated working with the team, as they addressed every matter in a timely and professional manner.  ”

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Posted 3 weeks ago

“Based on my experience, I found the service dependable, transparent, and customer-focused. If you’re looking for a team that values clear communication, professionalism, and an organized process, I can confidently say they delivered a positive and trustworthy experience.”

Helpful Report

Posted 1 month ago

“I ordered 3 items of clothing. Only 2 arrived in the package even though the invoice stated 3. I tried to go onto CHAT to explain but that was impossible to get a result. I then tried to get a call back but again impossible to get a result. So I ended up phoning customer services myself on a Premium Number. I was sent out a replacement missing top. It arrived as promised but on receiving it, it looked like it had been worn and not properly repackaged. It looked as if it had just been screwed up and put in the bag, the item was inside out so I knew it had been worn. It had a slight black mark on the front of it. But to be honest it is such a performance to return items I just kept it and washed it. Having said that it is not the sort of service that you shoud get from a big company. I find that NEXT have certainly gone down hill.”

Helpful Report

Posted 1 month ago

“Be careful when ordering what looks like a ready made up bouquet described as in a paper bag . These come flat packed to be arranged yourself not great for an 85 year old recipient”

Helpful Report

Posted 1 month ago

“ Their staff was knowledgeable, efficient, and attentive to every detail. The final outcome exceeded my expectations, and I would gladly endorse their services. ”

Helpful Report

Posted 2 months ago

“If a purchase doesn't suit, you pay for the returns yourself The items I purchased were of excellent quality and offered great value for money. However, when I wanted to return one of the items, I discovered that customers are responsible for covering the cost of returns. As I live in Spain, returning a fairly bulky item would be prohibitively expensive and simply not worth the cost. I find it extremely disappointing that this policy was not made sufficiently clear before purchase. A lack of transparency around return costs makes shopping with the company feel risky and could leave customers facing unexpectedly high expenses. This is particularly disappointing because the clothing itself is lovely. Unfortunately, due to this returns policy, I would not purchase from the company again.”

Helpful Report

Posted 2 months ago

“Luke from the NEXT home delivery team is an asset to the team. Luke went above and beyond when delivering our table today in North Wales Thank U Luke , give this man a raise !”

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Posted 3 months ago

“Ordered some Flowers for my Mums 80 th birthday looked absolutely Stunning in the picture when they arrived they were absolute rubbish awful Awful awful so embarrassing the box they were in the card everything just terrible £35 and NOT worth it so disappointing disgustingly BAD what a shame”

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Posted 3 months ago

“Ordered flowers on Thursday to be delivered today, Saturday. They were not delivered. Rang twice today and was assured that they were on the way despite receiving no notification from the delivery firm.”

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Posted 3 months ago

“Returns system is useless - you get charged £2.50 from the return. You can only book a collection from home - selected a Friday and get an hours notice that Evri (a rubbish courier, so bad it had to change its name) is coming Thursday (when no-one is in). Am I getting charged a second time to arrange another collection when Evri can change at a whim.”

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Posted 4 months ago

“They stand out not just for their expertise, but for their honesty and reliability.”

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Posted 4 months ago

“My first time order with $25 Ordered on 02/04/2026 Recd promptly on 06/04/2026 Super efficient totally impressed and sold”

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Posted 4 months ago

“I ordered a Next “4 slice” Malvern toaster. It is being returned because it is poorly made and even more poorly designed. It does not toast evenly, one part ends up burnt and the others are underdone. The very short cord exits the body of the toaster near to the front instead of the back (where the socket will be!) so it could only be placed somewhere harder to reach beyond another appliance. It also will not take four slices of standard bread at once, unless you do not want to toast the top inch of the bread… Do not buy this, I do not understand why it has so many positive reviews (which put me off buying a more expensive toaster after reading the reviews on both) I can only imagine that Next employees must be asked to review their products perhaps?”

Helpful Report

Posted 4 months ago

“My item did not arrive. I was told it was due to a courier delay, but that was untrue. Customer service was abysmal. 3 times I was told my refund had been processed when it had not. I will never trust Next online again. Definitely steer clear!”

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Posted 5 months ago

“Bradley served us today. He is a very helpful,nice & friendly person. I really liked his service. It's always nice to shop at Beckton Next.”

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Posted 5 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 5 months ago

“I bought Dubai Nights Reed diffuser . Does nt smell of anything . Total waste of Money”

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Posted 5 months ago

Next is rated 3.5 based on 1,355 reviews