Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopped in Southend on Friday do some Christmas shopping this was the only shop that didn’t do Black Friday disappointed. But do great reduction in January. I was served by Rebecca she was amazing so helpful went above and beyond to help and make shopping pleasant . Lovely to see an assistant actually smiling and enjoying her Day.”

Helpful Report

Posted 1 year ago

“Received outstanding customer service from Sarah at the Oxford Street (0123) We had an issue with our wallpaper order and even though the card payment systems were down, Sarah took the time to assist us to resolve the issue and exceeded our expectations by going above and beyond to rectify the issue where others may have brushed us off in that situation. Thank You, Sarah. It's very rare these days to recive the expeceptional service you provided. Many Thanks, Robert Meah”

Helpful Report

Posted 1 year ago

“Can’t do a simple job. Purchased dinning table with 4 chairs and a bench from them in July, delivered in a week. The leg on the bench was wonky. Replacement came after 13 weeks but a different coloured bench was delivered as the bench which was sold to us the colour is now discontinued. So when complained they offered to replace the 4 chairs to match the colour of the bech. On the first appoint for replacement they had a problem with the lorry so no show, week after the delivery came shocked to see the driver with one box with 2 chairs instead of 4 when Opened the box to our surprise it’s the same colour of the chairs which we were returning on the day. So we returned the box back. We are stuck as messed around from July and now it’s 23rd October 3 months these people have been able to fix the mistake. I have dismantled the chairs 3 times now. Once this is over we have decided to NEVER GO NEAR THIS PLACE AGAIN IN LIFE. I am strongly advise people to now buy furniture from them. I don't think they are good company.”

Helpful Report

Posted 1 year ago

“I experience the worst with my beds delivery my kids need to sleep on the sofa for 4 nights and paid 1500 pound for these beds and because of their fault I need to wait 4 days.”

Helpful Report

Posted 1 year ago

“Ordered a Xmas Tree condiment set twice to collect from Staines. First set has a chipped pepper shaker . Taken BACK and In store they kindly reordered. Second set collected yesterday and they have put no salt shaker in but another lid for the condiment. Returned today and email sent but it seems that Next don’t read the emails and have kind off dismissed my grievance.”

Helpful Report

Posted 1 year ago

“Staff at Next Hamilton very rude and unhelpful”

Helpful Report

Posted 1 year ago

“I bought goods £110 ,but confusion from next on delivery, no tracking number given on order acknowledgement ,am told delivery 29th today evri ,but no contact from evri ?? , can't track no order ref tracking given , disapointed with next, won't shop again ,it's easy next get organised ,get your delivery evri to contact customer , disapointed with next.”

Helpful Report

Posted 1 year ago

“Just don't send things back or you'll get a brusque letter telling you theyre going to close your account ! How do I know whether something is going to suite just by looking at a picture or whether it is of good quality.Don't worry I'll close my account myself . Plenty of other online retailers. P.s. Don't offer refunds of its a problem”

Helpful Report

Posted 1 year ago

“When shopping at Next in my experience it’s inadvisable to trust them with your personal email address details.I purchased a pair of curtains from them via their online click and collect procedure. The product was fine. Several days later I received a advertising email from Feefo the review company asking for my feedback in shopping at Next. The following day I received another spam email from the company that made the curtains asking for my my views on their product. Next had obviously sold/given my private email address to these companies. Last year I was forced to change my email provider because another company had sold/given my email address to numerous other businesses,as Next appears to have done.In consequence I was averaging eight advertising emails per day. I will not purchase from this company again.”

Helpful Report

Posted 1 year ago

“Nicky at the fort shopping was very kind and helpful. Understanding and great knowledge thank you for your help and patenting much obliged.”

Helpful Report

Posted 1 year ago

“Next has gone downhill! Constantly receiving items which are different to what I ordered and now they have accused me of switching tags on items and returning a cheaper one, when I did not order the item in the first place! I have been a customer over 20 years and doesn’t thousands with them and am treated like this. Beware of becoming a next customer as they can just accuse you of taking back incorrect items and charge you for the investigation plus item. What makes it worse is they have the item so happily are re-selling. This is organised crime!”

Helpful Report

Posted 1 year ago

“Disappointing for Next.... Been a customer for over 20 years and paid the subscription charge 22.50 annual free for deliveries and collections and now being told there is a standard 2.50 for each collection . I spend over 1,000 each year on next items and have a courier dropping off an order tomorrow and yet if I give them a returns will be charged... Daylight robbery, will be shopping elsewhere in future”

Helpful Report

Posted 1 year ago

“Awful customer service and marketing ethics. I noticed a payment come out of my account for nextunlimited subscription. I reviewed and realised this must have been accidentally when checking out of my last order a month ago. When I tried to cancel they refused and said you had to subscribe for minimum of 3 months. So essentially I paid £22.50 for one delivery. If they have such a strict cancellation policy it should be clear that you are making such a significant purchase. Not SNEAKING A SUBSCRIPTION THROUGH DURING A STANDARD CHECKOUT WITH NO OPTION TO CANCEL FOR 3 MONTHS. I do all my shopping online, this must have been very subtly done for me not to notice that I was subscribing to next unlimited whilst paying for delivery of 1 small item. TOTAL SCAM. Not what you'd expect from a well known brand. Even startups with subscriptions have more visibility and don't try to trap people into subscriptions with no option to cancel.”

Helpful Report

Posted 1 year ago

“I visited your store to purchase a suit for an upcoming wedding. I really was out of my depth as I've always struggled to find the perfect suit, as I'm very tall. I was approached by your colleague Mac (he works in the men's department at Gipsy Lane Luton). His professionalism, excellent customer service skills and expertise on recommending the correct size for my 3 piece suit was outstanding throughout. Mac was informative, efficient, detailed, completed the task optimally to his best ability. Mac is an asset to your company, as he completes his job to his optimal capability and goes more than beyond to care and satisfy his customers in providing the best customer care as possible. Mac is very approachable and I reinforce once again he is an asset to the Luton branch (Gipsy Lane).”

Helpful Report

Posted 1 year ago

“I purchased the dining set and the Blair breakfast bar stools in November … I was thrilled initially with their look … so elegant , however it’s not taken long for them to start already looking old … the padding in the seat is starting to flatten and psh to one side and the wooden ‘step up’ at the base is starting to chip … they are not used daily and only used by adults (absolutely no shoes are worn to cause damage to the wood)”

Helpful Report

Posted 2 years ago

“You are racist scum who would not give me my order because of my skin colour ,,,what lies can you say about this ,oh I'm sorry please call us ,I did and you done nothing, sorry om not white”

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Posted 2 years ago

“Easy to order - quick next day delivery and easy returns”

Helpful Report

Posted 2 years ago

“Very racist people would not ket me have my item because of the colour of my skin ,2023 and still racism is going on”

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Posted 2 years ago

“Glynn who delivers for next is brilliant always on time lovely and pleasant. By far the best delivery service next has ever had. ☆☆☆☆☆”

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Posted 2 years ago

“Excellent customer service . Lauren and Charlie ( Kingswood store ), patiently and professionally sorted out a difficult return and exchange for me .Many thanks .”

Helpful Report

Posted 2 years ago

Next is rated 3.5 based on 1,300 reviews