Next delivery guys turned up to deliver a new mattress over £1k’s worth only to phone me from the garden to tell me it hadn’t been put on the van, they told me next would phone me within a few minutes, this was utter lies 24 hrs later still no call. I contacted Next I’m left with no mattress, I have sever arthritis my husband has recently had a heart bypass and we have no mattress, I was offered £100 good will but I still don’t have anywhere to sleep. Next have ordered another one which has wiped out my credit account as I have been charged for the one that next has lost and they have charged me again for the new one ordered! This will be my last purchase from next and I will be looking into a complaint with The FCA as my next account and credit rating will be affected through shear incompetence of this lost item that next feels I should pay for twice!!!!! I would never order items again from next I would go to a more trusted retailer for bigger purchases.