Next Reviews

Name: Next
Rating: 3.46

3.5 Rating 1,353 Reviews

62 %

of reviewers recommend Next

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3.5

Based on 1,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Based on my experience, I found the service dependable, transparent, and customer-focused. If you’re looking for a team that values clear communication, professionalism, and an organized process, I can confidently say they delivered a positive and trustworthy experience.”

Helpful Report

Posted 4 weeks ago

“I ordered 3 items of clothing. Only 2 arrived in the package even though the invoice stated 3. I tried to go onto CHAT to explain but that was impossible to get a result. I then tried to get a call back but again impossible to get a result. So I ended up phoning customer services myself on a Premium Number. I was sent out a replacement missing top. It arrived as promised but on receiving it, it looked like it had been worn and not properly repackaged. It looked as if it had just been screwed up and put in the bag, the item was inside out so I knew it had been worn. It had a slight black mark on the front of it. But to be honest it is such a performance to return items I just kept it and washed it. Having said that it is not the sort of service that you shoud get from a big company. I find that NEXT have certainly gone down hill.”

Helpful Report

Posted 1 month ago

“Be careful when ordering what looks like a ready made up bouquet described as in a paper bag . These come flat packed to be arranged yourself not great for an 85 year old recipient”

Helpful Report

Posted 1 month ago

“I’ve always liked shopping with Next UK, but the refund process has been extremely frustrating. They initially told me refunds take 1–3 days, then when I called, it became 3–5 days, and after waiting 14 days, I was told it actually takes 28 days for customers in Australia. The lack of consistency and clear communication has made the whole experience really disappointing. I hope they improve their refund process and provide accurate information to international customers.”

Helpful Report

Posted 8 months ago

“Reiss Ulyanna blouse is lovely but the sleeves on the wrist are massive & you can’t alter them. Such a shame as I would have bought this item.”

Helpful Report

Posted 10 months ago

“Delivery times are absolutely ridiculous. Any ordered online for store delivery from the sale can take up to 3 months. Next day delivery takes 3 days. It is a waste of time. How they are still in business is beyond me.”

Helpful Report

Posted 1 year ago

“A cancelled item was charged to my account 3 months ago and despite my contacting the help desk and the problem was identified and supposedly rectified it is still listed on my statement for outstanding payment! I don't want to wait to get through to help desk again with a 20 minute wait time feel so frustrated 😕”

Helpful Report

Posted 2 years ago

“Staff at Next Hamilton very rude and unhelpful”

Helpful Report

Posted 2 years ago

“I bought goods £110 ,but confusion from next on delivery, no tracking number given on order acknowledgement ,am told delivery 29th today evri ,but no contact from evri ?? , can't track no order ref tracking given , disapointed with next, won't shop again ,it's easy next get organised ,get your delivery evri to contact customer , disapointed with next.”

Helpful Report

Posted 2 years ago

“Every time i order something online my item is delayed. Dont like shopping there any more.”

Helpful Report

Posted 3 years ago

“Very poor Next online description for shopping. Was trying to order a extra deep fitted sheet but just didn’t say the actual measurements even when trying to put in the basket. I rang next customer service and even the lady couldn’t find measurements. She told me to buy and if it doesn’t fit then keep recite and give back. Before clicking pay in the basket Wanted to check if right colour ect… but again unfortunately no description to double check. Next please see to whom is writing your online descriptions make sure everything is more clear.”

Helpful Report

Posted 3 years ago

“Ordered 5 jumpers, 1 of which was Lacoste. When I opened it up, the Lacoste tags were there, but it was a next jumper. Once I sort out this return, if I shop in Next again, it will only be in-store.”

Helpful Report

Posted 4 years ago

“This review is based on my own personal experience. Yesterday I had my MODE TV unit delivered to me. The delivery was pretty straightforward and on time. I love the fact that I could easily track the driver while on his way. I was a bit hesitant in purchasing this Item but was persuaded by the soundbar space which I've searching for a long time. When I open the box which was very neatly prepared and packed. I am extremely disappointed with the outcome after putting it together. The unit is for my living room but it looks like a toy in children's playground. It is not sturdy, the material is very cheap. The only design is the 3 doors that they used to sell this unit. I am not sure that I will came home and see the telly still standing because it doesn't feel secured. This unit belongs in a spare room or a child's bedroom but CERTAINLY NOT into the living room. In my opinion buying this unit is a totally waste of money. It doesn't worth the £350 and I would not recommend or advise anyone to make the same mistake into purchasing this expensive unit using poor material. I was willing to spend a fair amount of money in purchasing a unit for my new home but now I felt like am stuck with this overpriced item. There's nothing that can justify this cheap material for £350 when I could easily get something similar on Amazon for far less expensive. I am willing to pay more for a decent quality product but this a salutary lesson for me. I am extremely, extremely disappointed that I will be closing down my Next account because theres absolutely no way that I can spend my money on anymore of their items.”

Helpful Report

Posted 4 years ago

“Terrible delivery service...Hermes..😖😡”

Helpful Report

Posted 4 years ago

“At first I buy this coat as the size of size chart ( 22) but I’ve always used 14/16, but… we supposedly to trust the size chart of the company. When arrived it was HUGE, not my number at all. I return an then brought another one 18, and in the same day I CANCELLED because I thought that 16 it would be better and then brought the 16 p. I received a confirmation of the cancellation of the 18, BUT, they sent me both coats at home. They “uncancelled” my cancelled. How???? Now I need yo return a coat. Not happy at all with this. About the coat, carefully with the size. Besides this, it’s pretty and warm.”

Next 2 star review on 29th December 2021

Helpful Report

Posted 4 years ago

“Placed an order and accidentally ordered the wrong size for one of the t-shirts, I immediately called to have the size switched and there was absolutely no willingness to do so. I was told I could return the shirt for a full refund, but what they don't share over the phone or through chat is they deduct $7. Very disappointed, affordable and cute all cotton clothing is hard to find, will not be shopping here anymore.”

Helpful Report

Posted 4 years ago

“Poor, looked as if I had purchased it years ago.after1 week, £1500 , bad back ,stiff neck and shoulders and 2 visits to a chiro I gave in and sold it on. The only good thing I can say is their delivery men were spot on and delivered good service.”

Helpful Report

Posted 5 years ago

“Bought a pair of next women's shorts, first time of wearing them the seam comes apart. I had to return to store for refund, no apology from the member of staff, asked if I could have them replaced, she told me I'd have to pay the £3.99 delivery for them to come into store, even though I had to use my fuel and pay for parking to return them to store! Once home I went to re order and they were unavailable (the girl in store assured me they were available to order). Sadly I think the quality of their clothes has declined and obviously there is no such thing as customer service.”

Helpful Report

Posted 5 years ago

“Just bought a pair of Relaxed Skinny jeans. I have three pairs of the mid rise jeans but these no longer appear to be available, so I have a new pair of high rise. They are all size 12. Why are these new ones nearly 10cm smaller across the hips than the others? Far too small for me. Very disappointed as the fabric quality is as good as before.”

Helpful Report

Posted 5 years ago

“This is the second time I have wanted to leave a review about an item that I have purchased from Next, but can not find how to write a review against an item?? I wanted to write a view about the Live Unlimited Curve Black Waterfall Cardigan. £69 and it is as thin as anything and the stitching around the neck is so prickly, it's a disgrace for the price!”

Helpful Report

Posted 5 years ago

Next is rated 3.5 based on 1,353 reviews