Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,329 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased this ‘high impact’ wire free sports bra. It’s felt very comfortable when first tried on and did support my bust when running HOWEVER. When I took it off after my run, my skin was broken where the seams had been sat between the cup section and the mesh layer. I’ve been running for 20 years and have never had a sports bra do that. Very poor design.”

Helpful Report

Posted 5 years ago

“The delivery process was excellent - especially given the Covid-19 challenges. However, the Malvern chest of drawers was missing a part and the phone number to Next isn't working - so you have to fill an online form in to report the issue - that has a promised turn around time of 7 days so presumably I'm going to wait at least 2 weeks to receive the missing part. The end product (which was far more expensive than a similar Ikea product) is not as good quality as Ikea, and was more complicated to put together. Overall - very disappointed.”

Helpful Report

Posted 5 years ago

“Ordered makeup, paid postage. On arrival item was smashed. Cost £2 to return even though damaged. E mailed to complain still waiting for reply.”

Helpful Report

Posted 5 years ago

“1st attempt at delivery aborted as large lorry couldn't park on high street. 2nd delivery a week later was missing the mattress and they didn't build the 4 large items I had paid to be built. They were only delivery men but I had paid for build as well. I work for NEXT. This is not an experience I would wish on anyone. This was my new home and for 2 weeks I have sat and slept on the floor.”

Helpful Report

Posted 5 years ago

“Way too tight on the arms. I'm a size 10 but 34DD. Chest. The dimensions are all wrong!! Wish I could return this jacket. I've even stopped people on the street and they agree. Total waiste of money.”

Helpful Report

Posted 6 years ago

“I love reviewing products but unfortunatly this isnt easy with next. I read reviews so some are able to . I am a next fan and always look at next first,but losing faith,due to this I shall look elaewhere in the future.”

Helpful Report

Posted 6 years ago

“They are very slow with returns, probably because so many items are returned. Many clothes on sale are a exceptionally bad fit even new items are not as good as they use to be I do not purchase as many clothes from them because the fit keeps changing, especially trousers. Courier is always late or does not show up at all even though I paid for unlimited delivery will not be paying for next year.”

Helpful Report

Posted 6 years ago

“A chair purchased in 2015 now has a spring poking through. This is with normal wear and no one heaving sitting on it. I would have expected this item to last far longer without problems. Poor workmanship, I will not be buying furniture again. Next to not want to know. They only guarantee for 12 months. They obviously only expect it to last that long.”

Helpful Report

Posted 6 years ago

“Very disappointed, ordered x 2 pineapple ornament candles for my kitchen and the description states that they are 24cm in height, when I received them they were a lot smaller and having measured them they are 17cm not the 24cm as stated. I am going to be returning these.”

Helpful Report

Posted 6 years ago

“Bought a jacket (Lipsy London) via Next. The size 12 I bought wasn't even a 10 - more like an 8. And the sleeves must have been designed for a gorilla, being at least 4" too long. The lining wasn't properly displayed on Next's site, and is so ugly I would never wear the jacket unbuttoned. Was going to leave just 1 star, but Next customer service were very good about the return, so they get a star for making the return easy.”

Helpful Report

Posted 6 years ago

“Ordered something from next and it was all fine until I find out the person who delivered it broke my locked garage door just to wedge a parcel in there when he could have just hid it behind the bin or threw it over the gate! Not happy.”

Helpful Report

Posted 6 years ago

“I was debited for the new directory in December as as yet I have not received . I have spoken to staff online and on the telephone . I was promised a refund for the inconvenience plus a directory in 10 days time (twice). They also promised they would get back to me about any courier problem in my area . I am now considering closing my account which is a shame as I have been ordering for many years . Empty promises from unprofessional customer service staff .”

Helpful Report

Posted 6 years ago

“In Hartleppol store this morning big queue at pick up desk, felt sorry for assistant, queue getting bigger she asked for help nobody came the rest of the staff stood over on ladies having a good chat, i was there 15 miniutes before another member of staff came and then they both went to get parcels dont mind waiting when its busy but 3 staff members talking on ladies 2 on mens ignoring customers, poor girl on there looked close to tears.”

Helpful Report

Posted 6 years ago

“Very Disappointed Today I went into the Plymouth Store to enquire about a large sofa , unfortunately the Lady Assistant on that Department wasn’t much interested in attending to me , she only had one couple asking about swatches, I then went to buy a cream waste bin , I joined a very long que most of which were returning items purchased online so waited 18 Minutes”

Helpful Report

Posted 7 years ago

“When I went to collect the items from my local next store they were not there even though I had received a text message asking me to come in.....”

Helpful Report

Posted 7 years ago

“They were really poor at fixing my delivery issue”

Helpful Report

Posted 7 years ago

“On two seperate occasions whilst purchasing in store at the gateshead metro centre store i thought the customer service on both occasions was particularly not good the first occasion the lady was tuting as she didnt want to serve, the 2nd lady was not much better not very friendly.”

Helpful Report

Posted 7 years ago

“Good clothes and choice of clothing and quality but there is never enough stock online for some items! It shouldn’t be on if it’s out of stock especially dresses”

Helpful Report

Posted 7 years ago

“Store seems to have run out of ideas and any creativity Next was my favourite store but they have lost their charm. Outdated design and every year seem to be same. they seems to rely too much on their boxing day sales. I can not find what Im looking for these days and had to move on to different retailer”

Helpful Report

Posted 7 years ago

“Bought a Coat on Line for a present, needed it quickly so paid for next day delivery which Next said would be the following day it took 3 days to arrive, it was difficult to contact Next it had to be by phone and had to wait on hold for 40minutes most days unless I phoned late at night and then it was only 10mins, Very unsatisfactory.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,329 reviews