Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,329 Reviews

63 %

of reviewers recommend Next

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Metrics

3.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The statements are not clear, they show all the items ordered and returned but almost every time there are items that have not been credited and I have to ring and chase the credits. I always return by courier so there is minimal chance of the items to go missing in the post It makes no sense why there is not a section in the statement that shows the items that you have kept and what you have been charged for. I am sure that a lot of busy people that do not have the time to go through the statements in detail, end up paying for items they have returned. My advice is that everyone should go through their statement with a fine comb and next should send clear statements”

Helpful Report

Posted 7 years ago

“I recently ordered some furniture from Next and was assured by the sales representative that it would be derived, unpacked and all packing would be removed. A few days before delivery I received an email from them again stating that when the furniture was delivered it would be unpacked and the rubbish would be removed, Come the delivery day the furniture arrived exactly on time and was delivered by two very polite guys. When I asked them to unpack it they informed me that normally the eight chairs I ordered would be delivered by one man and therefore the unpacking and package removal was not offered. I pointed out to them that there were in fact two of them, the packages weighed 43KG each, I am 70 years old and slightly disabled and for me to unpack and place them would be a hardship they apologised and again said that they were not allowed to do this service. I refused to sign their delivery note until I had spoken to Next customer services. It took 45 minutes to get through to them during which time the guys sat in their vehicle waiting to see what customer care said. I was told that someone from home deliveries would phone me within 10 minutes, which they did and I was again informed that this was a one man delivery item and not unpacking was offered. Again I pointed out there were two guys sat outside who could have done this job and been on their way 30 minutes ago. The young lady apologised and said that if I wasn't happy to send the goods back. I had NO ISSUE with the products and decided that I had to keep them as we had disposed of our old one's, I went outside to inform the men that they could leave and I could just see the rear of their truck disappearing down the road. In summary, excellent produce, very poor customer care.”

Helpful Report

Posted 8 years ago

“Poor date/delivery availability on the sale items”

Helpful Report

Posted 8 years ago

“There is no stretch in this season's cotton chinos! which basically makes for uncomfortable wear! Also, waist is to high but no information given on the labels to indicate this.”

Helpful Report

Posted 8 years ago

“Literally sick to death of trying to order clothes for my son online and every item I seem to choose is SOLD OUT! Why is there never enough stock? This has been the case on a numerous amount of occasions, it's really frustrating and Next should be more prepared for high demand”

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Posted 9 years ago

“I bought 4 candles from next home thinking they would be good candles as they were £8 each when I started burning them I noticed they started burning unevenly they just burn in the middle so don't buy candles from next.”

Helpful Report

Posted 9 years ago

Next is rated 3.5 based on 1,329 reviews