Next Reviews

Name: Next
Rating: 3.46

3.5 Rating 1,348 Reviews

62 %

of reviewers recommend Next

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3.5

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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info@next.co.uk

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ Their staff was knowledgeable, efficient, and attentive to every detail. The final outcome exceeded my expectations, and I would gladly endorse their services. ”

Helpful Report

Posted 2 days ago

“If a purchase doesn't suit, you pay for the returns yourself The items I purchased were of excellent quality and offered great value for money. However, when I wanted to return one of the items, I discovered that customers are responsible for covering the cost of returns. As I live in Spain, returning a fairly bulky item would be prohibitively expensive and simply not worth the cost. I find it extremely disappointing that this policy was not made sufficiently clear before purchase. A lack of transparency around return costs makes shopping with the company feel risky and could leave customers facing unexpectedly high expenses. This is particularly disappointing because the clothing itself is lovely. Unfortunately, due to this returns policy, I would not purchase from the company again.”

Helpful Report

Posted 6 days ago

“Ordered some Flowers for my Mums 80 th birthday looked absolutely Stunning in the picture when they arrived they were absolute rubbish awful Awful awful so embarrassing the box they were in the card everything just terrible £35 and NOT worth it so disappointing disgustingly BAD what a shame”

Helpful Report

Posted 1 month ago

“Ordered flowers on Thursday to be delivered today, Saturday. They were not delivered. Rang twice today and was assured that they were on the way despite receiving no notification from the delivery firm.”

Helpful Report

Posted 1 month ago

“Returns system is useless - you get charged £2.50 from the return. You can only book a collection from home - selected a Friday and get an hours notice that Evri (a rubbish courier, so bad it had to change its name) is coming Thursday (when no-one is in). Am I getting charged a second time to arrange another collection when Evri can change at a whim.”

Helpful Report

Posted 2 months ago

“I ordered a Next “4 slice” Malvern toaster. It is being returned because it is poorly made and even more poorly designed. It does not toast evenly, one part ends up burnt and the others are underdone. The very short cord exits the body of the toaster near to the front instead of the back (where the socket will be!) so it could only be placed somewhere harder to reach beyond another appliance. It also will not take four slices of standard bread at once, unless you do not want to toast the top inch of the bread… Do not buy this, I do not understand why it has so many positive reviews (which put me off buying a more expensive toaster after reading the reviews on both) I can only imagine that Next employees must be asked to review their products perhaps?”

Helpful Report

Posted 2 months ago

“My item did not arrive. I was told it was due to a courier delay, but that was untrue. Customer service was abysmal. 3 times I was told my refund had been processed when it had not. I will never trust Next online again. Definitely steer clear!”

Helpful Report

Posted 3 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 3 months ago

“I bought Dubai Nights Reed diffuser . Does nt smell of anything . Total waste of Money”

Helpful Report

Posted 3 months ago

“If I had a option to give you 0* I would Awful experience with next customer service.”

Helpful Report

Posted 4 months ago

“Ordered return online via my account, which was confirmed for today. Waited in all day, but Evri did not come to collect, so a whole day wasted waiting for a collection that didn't occur. Phoned NEXT at 6.35pm for an explanation. Message said waiting time was 27 minutes, and I would be called back in 27 minutes. By 9pm, still no call, so more of my time wasted. Arranged another collection online, which was confirmed for tomorrow. Worried that this rearranged collection would also not occur and another day would be wasted waiting for Evri, I phoned NEXT again after 9pm and call was answered. Agent said neither of my confirmed collections was on their system, possibly a "system glitch", I was told. Collection arranged by person I spoke to for tomorrow by Royal Mail. Totally unacceptable having customers wait in all day for collection which doesn't happen, and to wait for phone call supposed to happen in 27 minutes but has still not happened after 2.5 hours. Making me think seriously about cancelling my account if you cannot rely on NEXT's on line systems for managing your account.”

Helpful Report

Posted 5 months ago

“We bought a set of furniture which composed of a two seater EMORY sofa & 2 Wolton high back chairs from Stockton Teeside Retail Park. The chairs were in the shop to sit on but the sofa was'nt we were told the chairs were Next chairs but the sofa wasn't it was a different supplier so we picked our material covering & purchased. The delivery & packaging was excellent I set them up in our conservatory. The chairs no problem the sofa we were annoyed with the fixed cushion seating immediately showed rippling effect on the material as if there wasn't enough filing in the cushion.We complained & a furniture technition came to inspect it, his report said there was'nt a fault he started bashing it in shape with hands & said it is the material they make modern furniture polyester topping on top of the sponge. If this sofa was in the shop & customers are sitting on it this would have been seen its rubbish made in China.Next should be telling there suppliers what they want all we wanted was to sit on a cushion that returns to original shape. I have had this about 6 weeks & am getting a local upholsterer to have look & give me a price to put it right having discussed the rippling effect with him he said we get it all the time very poor sponge & toppings from foreign suppliers. I would definately not recommend buying this sofa at any cost we have all Next furniture lounge / dining room made by NEXT not foreign suppliers made so beware.”

Helpful Report

Posted 5 months ago

“Absolutely shocking from start to finish. I’ve enjoyed shopping with Next for years, I love their clothes and they do a long leg length which is spot on for me. I click and collect a lot, but also shop in store too and have spent approx £8k with them over the past 5years. I have an account with a credit limit of £3750 and have kept up to date with payments over the years. In July I bought a toaster and kettle set, not the cheapest at £58 for the toaster. I live alone and have happily used the right hand side of the 4 slices with no issue for the last 5 months. A couple of weeks back I came to use all 4 slots at the same time and unfortunately the toaster malfunctioned, causing my smoke alarms to go off. (I had heard the toaster pop and gone upstairs to tend to my cats presuming all was fine) I came down to find the whole house filled with smoke and the 2 left hand slices were jammed down in the toaster black and burnt to a crisp. I wish I had taken photos of the smoke and the toast! I had to open the kitchen window right out and the patio doors, despite it being around 5C, for over 3 hours to clear the smoke from the house and had to wash my dressing gown as it stank of smoke. A concerned neighbour from across the road who heard the alarms and saw the smoke out the kitchen window came to check on me. When I called customer care to let them know my concern about the incident they showed no care or concern themselves for my safety or well being and simply told me that toasters should not be left unattended. I said I wasn’t happy with this response, so this was escalated and they asked me to return the toaster for testing. Apparently testing showed no fault and where do I stand now? No toaster to prove it is faulty, a refund back to my next account when I would’ve preferred it into my bank account and not even a gesture of a voucher for a very very regular customer. Absolutely disgraceful service, never known anything like it. Conversely have now ordered a new toaster from Dunelm, which should’ve been delivered on 11th but hasn’t arrived yet. Called their customer service dept and they kindly offered to send out a replacement toaster next day delivery without me needing to pay the extra. I didn’t ask for this it was just done out of care. Assistant was very pleasant and I didn’t feel like just a number like I did with Next. Great service Dunelm, I’ll be a new homeware customer of yours for the foreseeable! Next almost burnt my house down and wouldn’t even give me a voucher as a gesture of good will. £10 would’ve been enough to cover the heating and washing. Account closed. Good luck folks and don’t forget! STAND BY YOUR TOASTERS!! Don’t go anywhere it might set on fire and this is fine apparently, not a fault at all.”

Helpful Report

Posted 6 months ago

“it has been 3 weeks, im dealing wit my return. every time they scheduled a collection, i plan my day accordingly, and no one comes... it is frustrating. i dont think i want to order from this website anymore.”

Helpful Report

Posted 6 months ago

“Tried to place an order online but gave up due to the new complicated, time consuming site. There was absolutely nothing wrong with the previous site and, far from “enhancing the customer’s experience”, it took ages to go through the site trying to navigate sizes, colours, brands etc. Who on earth thought this was a better solution to a problem that never existed in the first place?”

Helpful Report

Posted 7 months ago

“Purchased 2 Stamford range sofas with so-called firm cushions. The first time the smaller sofa was sat on the cushions sank into the frame due to lack of support from the springs because of the lack of “ties” to hold them all together underneath. The cushions on the sofa bed have collapsed due to the lack of quality of the foam inserts. The corner of one cushion was black and had broken away. Due to the cushions collapsing the sofa is now becoming uncomfortable. I turn all the cushions on a very regular basis. Three assessors have now reported that there is no problem with the manufacture or materials. Not one of them has sat on the furniture to try it out. I guarantee none of them would find them acceptable in their own homes. All Next say is no problem with the furniture but thank you for letting us investigate this matter. DO NOT BUY THEIR FURNITURE YOU WILL BE WASTING YOUR MONEY. We were told before we bought these sofas not to buy Next furniture but stupidly ignored the advice.”

Helpful Report

Posted 7 months ago

“DO NOT BUY FROM NEXT. THEY STOLE SOME OF MY MONEY DESPITE I HAVE NEVER RECEIVED MY ORDER”

Helpful Report

Posted 8 months ago

“On my recent purchases with all petite trousers I am finding they are too long in length I am only 5ft 2" and they are touching the floor”

Helpful Report

Posted 8 months ago

“Ordered a blazer on line. When ordering an expensive item I would expect it to come neatly packaged to ensure it is clean and undamaged on arrival. This was not. When I picked it up from the shop it was just on a hanger with a flimsy piece of see through ripped plastic bag bearly covering it. Walked straight to till and returned.”

Helpful Report

Posted 9 months ago

“A Positive Outcome Guided by Mrs. Nora”

Helpful Report

Posted 9 months ago

Next is rated 3.5 based on 1,348 reviews