Shocking experience! Ordered 6 items, delivery due on a Friday. No correspondence, 4 days later rang customer services to ask what has happened. Apparently my parcel was ‘lost in transit’ 7 days previous. Was I informed, no. I then requested a refund for my items but needed to be transferred to another team, who then needed to ‘investigate’ my case. Eventually issued a refund. Huge lack of communication! More like a money making episode as bought on next credit…
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