Next Reviews

Name: Next
Rating: 3.46

3.5 Rating 1,348 Reviews

62 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two sofas from Next Home for £2,500, expecting both quality and comfort. Unfortunately, these sofas have been a huge disappointment. From the very beginning, they have caused significant back pain every time I sit on them. The comfort level is shockingly poor for the price I paid. To make matters worse, approximately one month after we started using the sofas, we noticed that the fabric began to accumulate lint and fuzz from clothing. Despite our best efforts—vacuuming and manually removing the lint—we couldn't resolve the issue. I reached out to Next with my concerns, but the experience has left me frustrated and regretting my purchase. They sent a 3rd party inspector who has no idea about Next products, and he has suggested us to buy some tools to fix these linen issues. For a brand like Next, I expected much better quality, design, and customer support service. I wouldn’t recommend their sofas to anyone. If you value comfort and durability, look elsewhere. NEVER AGAIN!”

Helpful Report

Posted 1 year ago

“Extremely Disappointing Service for a €500 Chair Order recently ordered a chair from NEXT online for over €500, expecting delivery within 1 week as advertised. Unfortunately, the process turned into a frustrating ordeal. After waiting a week, I called to inquire about the delivery, only to be told that I needed to schedule it for 2 weeks later. On the scheduled delivery date, no chair arrived. I began calling NEXT and was put through to their contact centre in India. While the agents were polite, they could only email the delivery team and had no direct access to resolve my issue. For the next 10 days, I was repeatedly told—almost every second day—that the chair would arrive within “24-48 hours.” No delivery ever materialised. In desperation, I visited my local NEXT store and spoke to the store manager. She was incredibly helpful, contacted someone in England, and finally confirmed that my order had been lost. I was informed a new order would need to be placed, but the delivery would take another 5 weeks. This experience was incredibly disappointing. For a reputable retailer like NEXT, I expected far better service, especially on a high-value item. The lack of transparency, poor communication, and extensive delays were unacceptable.”

Helpful Report

Posted 1 year ago

“Next have really, really let me down this year on my Christmas orders. The service has been abysmal and i have been forced to shop elsewhere due to the huge delays in your logistics and the very slow refund and customer service experience from abroad whith which i found very hard to understand due to the language and accent barriers. This experience has really made me question why i should shop at Next in the future and to search for an alternative smoother shopping experience as i do not wish to go through this again in the future at a stressful time which Christmas can be.”

Helpful Report

Posted 1 year ago

“Shocking experience! Ordered 6 items, delivery due on a Friday. No correspondence, 4 days later rang customer services to ask what has happened. Apparently my parcel was ‘lost in transit’ 7 days previous. Was I informed, no. I then requested a refund for my items but needed to be transferred to another team, who then needed to ‘investigate’ my case. Eventually issued a refund. Huge lack of communication! More like a money making episode as bought on next credit…”

Helpful Report

Posted 1 year ago

“They just don't care! Ive tried to cancel an order and get a refund as the delivery to store was 6 days, which was too long as I'm travelling before then. Frustratingly I couldn't do this online so I called. They said they had cancelled the order. I've just received an email saying my order has now been dispatched ready to collect in store! So, obviously no refund until I have gone into the store and returned the order, which being out of the country is going to be difficult. When a company doesn't care about the customer anymore, it's really time to shop elsewhere.”

Helpful Report

Posted 1 year ago

“I was sent some wellies that should have been uk5. They were marked on tag, Insole AND at the bottom of the sole as uk5, I was desperate for them for important walks I need to take so put them on straight away assuming I didn't have anything to be suspicious or worried about and initially thought they were just wide, when I got home my feet were hurting and I decided to use a set of insoles to properly measure them, they were actually a UK size 8. Now I can't return them or wear them, so I have lost money hurt my feet and waisted time on a store I should never of had to worry about being scammed by! Have had no reply from my last response to NEXT. Really bad actually. Not normal or acceptable.”

Helpful Report

Posted 1 year ago

“Evri who deliver for next online have to be the worst ever in customer care, don’t even bother to order for weekend deliveries ( you won’t get them) I notified next customer services just yesterday to complain, and they totally understand my frustrations with Evri, but what are they doing as a company to rectify the situation for its customers? Nothing, bevause they must be the cheapest option I am now finished with next online”

Helpful Report

Posted 1 year ago

“This company have to have the most incompetent staff going. Having been a customer of theirs for over 15 years, I've been treated appallingly. I've been lied to on several occasions. Messed around with wrong information. Closed an old account as told to do by them, then had endless issues with the new one. I've been promised no less than 3 times calls back from Managers to sort. Promised vouchers that don't work. Spent over 4 hours in calls alone trying to sort the mess they keep creating,plus emails. I was told to send items back, on my old account and be refunded back to my card. I did and now told via email, I can only have a voucher!! I've been left out of pocket, frustrated and extremely angry. I will be going to media over this. Disgusting service and disgraceful way to treat any loyal customer.”

Helpful Report

Posted 1 year ago

“Horrible custom service. You receive automated email responses that appear to be customer service but don't contain the subject matter in the text, eg, copy pasted for any inquiry. Just word salad with "I'm sorry you feel bad" mixed in it. Due to this, I refused to accept the packages and required them to be returned. It's been over a month and I haven't received all of my money back. Lesson learned.”

Helpful Report

Posted 1 year ago

“Terrible return policy. You can buy and have items delivered abroad - to Spain - but if you want to return an item - such as a poorly made blazer, whose one side is completely off kilter - you need to pay for the return to the UK! International shipping! What?! I'll NEVER buy at Next again - Zalando also carries their items, and will send you a courier to your door if need be. So thanks for nothing Next. And bye.”

Helpful Report

Posted 1 year ago

“Trying to return by courier, think they have made it complecated and unclear on purpose. As they want you to return to store.”

Helpful Report

Posted 1 year ago

“0 ⭐️! As many people already shared, this is a zero stars company with zero stars customer service. Tracking says delivered, there is no package 📦 anywhere, probably they threw it over a fence somewhere else (they’re using the cheapest most horrible courrier service available of course)… if you contact “their” customer service - outsourced in INDIA! - they’ll be telling you for over a week it could be up to 3 days, let’s see how long these 3 days can take! Either way, no refund, no bother to find the package, and will not resend you your items either… so careful if you’re not willing to risk it and see if you actually receive what you’ve paid for…”

Helpful Report

Posted 2 years ago

“Ordered and paid for 3 items in sale. Email stated would be over 2 weeks delivery. On day due email advising delayed. Next day email received stating items returned and refund given! This never happened. Called Next,adviser said all 3 items damaged in transit so refund sent. Be more transparent please. You took too many orders and never had enough stock. Asked if I could reorder guess what? Not in stock.”

Helpful Report

Posted 2 years ago

“I had a special event to go to in Cardiff The waistcoat I ordered was too small so I ordered a larger size I was at work when it came but my husband stayed home When I got home the ‘black waistcoat’ was in fact a red dress 😡 it was too late to order it again and the item was no longer in stock ( it was when I ordered it) I rang to complain on Saturday and I’ve still not had a response from Next. I’m so angry and disappointed with Next. Also I could not wear the outfit I’d planned without the waistcoat”

Helpful Report

Posted 2 years ago

“Never, give Next your email address as unfortunately they will use this as an opportunity to bombard you with advertising emails,(spam) yesterday and today I received their verbiage. They are according to Government Legislation supposed to supply the recipient with a unsubscribe facility,which they do,but accidentally on purpose or otherwise,this doesn’t actually work!.”

Helpful Report

Posted 2 years ago

“Not to be trusted, was guaranteed a date for flower delivery, these have still not been delivered. Disgusted by next , avoid at all costs.”

Helpful Report

Posted 2 years ago

“I visited the next clearance store in mcarther glen bridgend on January the 26th 2024 and was appalled by the lack of good customer service they had. Staff appear cold, uninterested and extremely rude. They were un approachable and when actually approached were short and unfriendly. I have visited other next stores and have had fantastic customer service so was shocked to have been welcomed by this kind of behaviour from such a well reputable store who pride themselves on good customer service. I will not be re visiting and would not rexommend anyone else do either unless you'd like to be looked down your nose at and judged.”

Helpful Report

Posted 2 years ago

“All of it poor service actually zero service”

Helpful Report

Posted 2 years ago

“Account in credit (my money) and was refused to buy an item in store because there is apparently a hold on my account! I could buy there online and order for home delivery but they couldn’t sell me it at the counter! Staff shouted that my account was on hold, turned the screen around for the queue to see and called a manager over who was less than helpful. I emailed Next to complain, their response your account is in credit please call us to refund or we’ll keep it in your account, nothing else ! Abdominal service. To add, they changed their unlimited delivery and returns contracts so now even though you purchased for both theyonly deliver for free and now charge for returns!”

Helpful Report

Posted 2 years ago

“I bought the Gosford 4 seater sofa, unfortunately the seat cushions were faulty. I agreed to let them send me replacements, which turned out to be worse than the original & were completely the wrong size again. I had to fight to get a return sorted, to which they finally agreed to do. This then put my next account in credit by quite a substantial amount. I was told this would then be credited back to my bank along with any interest incurred. After 2 weeks I had still not received my refund into my bank account & no one contacted me to arrange it? So I have had to chase constantly, being promised call backs that never happen. I have now spent over another week trying to get this paid back. Finally on Friday I was told that they have now processed it, however it looks to be the wrong amount! (obviously less than it should be). As far as the refund for the interest I am constantly being fobbed off with excuses. Absolutely appalling service when it comes to receiving a refund for a faulty/defect goods. I would strongly advise anyone who is considering buying large items such as furniture, don't! While the clothes & accessories etc are lovely, the furniture is not very good quality. While the complaints department were very nice on the phone & seemed helpful, actually getting the refund itself (for the correct amount) is virtually impossible. I will now be escalating this higher & reporting to the financial ombudsmen”

Helpful Report

Posted 2 years ago

Next is rated 3.5 based on 1,348 reviews