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Next Reviews

3.5 Rating 1,310 Reviews
63 %
of reviewers recommend Next
3.5
Based on 1,310 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@next.co.uk

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Next 1 star review on 2nd July 2025
Myleena
Next 1 star review on 26th June 2025
Amara Arianna
Next 1 star review on 30th March 2025
Anonymous
Next 1 star review on 4th August 2024
Anonymous
Next 1 star review on 4th August 2024
Anonymous
Next 1 star review on 19th March 2024
Rachel Kehoe
Next 5 star review on 3rd November 2022
Dave Johnson
40
Anonymous
Anonymous  // 01/01/2019
When shopping at Next in my experience it’s inadvisable to trust them with your personal email address details.I purchased a pair of curtains from them via their online click and collect procedure. The product was fine. Several days later I received a advertising email from Feefo the review company asking for my feedback in shopping at Next. The following day I received another spam email from the company that made the curtains asking for my my views on their product. Next had obviously sold/given my private email address to these companies. Last year I was forced to change my email provider because another company had sold/given my email address to numerous other businesses,as Next appears to have done.In consequence I was averaging eight advertising emails per day. I will not purchase from this company again.
Helpful Report
Posted 1 year ago
Next has gone downhill! Constantly receiving items which are different to what I ordered and now they have accused me of switching tags on items and returning a cheaper one, when I did not order the item in the first place! I have been a customer over 20 years and doesn’t thousands with them and am treated like this. Beware of becoming a next customer as they can just accuse you of taking back incorrect items and charge you for the investigation plus item. What makes it worse is they have the item so happily are re-selling. This is organised crime!
Helpful Report
Posted 1 year ago
Disappointing for Next.... Been a customer for over 20 years and paid the subscription charge 22.50 annual free for deliveries and collections and now being told there is a standard 2.50 for each collection . I spend over 1,000 each year on next items and have a courier dropping off an order tomorrow and yet if I give them a returns will be charged... Daylight robbery, will be shopping elsewhere in future
Helpful Report
Posted 1 year ago
Awful customer service and marketing ethics. I noticed a payment come out of my account for nextunlimited subscription. I reviewed and realised this must have been accidentally when checking out of my last order a month ago. When I tried to cancel they refused and said you had to subscribe for minimum of 3 months. So essentially I paid £22.50 for one delivery. If they have such a strict cancellation policy it should be clear that you are making such a significant purchase. Not SNEAKING A SUBSCRIPTION THROUGH DURING A STANDARD CHECKOUT WITH NO OPTION TO CANCEL FOR 3 MONTHS. I do all my shopping online, this must have been very subtly done for me not to notice that I was subscribing to next unlimited whilst paying for delivery of 1 small item. TOTAL SCAM. Not what you'd expect from a well known brand. Even startups with subscriptions have more visibility and don't try to trap people into subscriptions with no option to cancel.
Helpful Report
Posted 1 year ago
You are racist scum who would not give me my order because of my skin colour ,,,what lies can you say about this ,oh I'm sorry please call us ,I did and you done nothing, sorry om not white
Helpful Report
Posted 2 years ago
Very racist people would not ket me have my item because of the colour of my skin ,2023 and still racism is going on
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Posted 2 years ago
My first order with Next and its an absolute disaster. Unfortunately they use Evri to deliver their goods....big mistake terrible company. The Avri delivery driver posts a picture saying she can't deliver to the address. If she was standing outside the correct front door that are clearly numbered, then she would have got an answer. Item is now showing out of stock but still Next say don,t worry you will receive your parcel maybe in 48hrs. Terrible service from Next and Avri.....
Helpful Report
Posted 2 years ago
0 stars they deserve seriously guys unless you want a nervous breakdown DO NOT ORDER ANYTHING FROM THEM !! I ordered on the 3 rd of January 2022 and paid for next day delivery that NEVER HAPPENED AND ONLY DELIVERED HALF OF MY PARCEL!!After phoning up; you get some imbeciles ,who can’t spell you have to dictate like children the letters,you get a cynical cow saying !!the couriers have problems need to given more time(so If you are working think twice) I had to tell them if tomorrow you don’t deliver my parcel I will chase the refund with my bank seriously A NIGHTMARE TO DEAL AND NEVER AGAIN I WILL ORDER ANYTHING FROM THEM
Helpful Report
Posted 2 years ago
Useless company. They offer next day delivery with little chance of it arriving. They do not bother to keep you updated as to where your package might be or indeed arrive. Totally useless
Helpful Report
Posted 2 years ago
I write to warn everyone who wanna place any order from NEXT think TWICE! This company is the worst company I ever seen. I have been a loyal NEXT VIP and Unlimited customer, I ordered over £20000 with this company, they send out faulty and broken items so I returned items by their EVRI courier collection with tags and all in original packaging I had all the proof of online purchase and NEXT refused to refund me, I need to dispute each transactions with my bank and still in process. After I raised dispute with my bank, few days later NEXT sent two guys from agency to my home address with my private details and my family personal details as well all printed on paper obviously NEXT did a hard search without customer permission and they use camera recorded our faces and vehicles, they are threatening and harassing me and my family. NEXT are clearly using this as a way to avoid refunds which is absolutely disgusted! I will NEVER EVER shop with NEXT again, extremely rude staff ( Female Manager of BICESTER NEXT store ), shocking online customer service, shame on them! Be prepare to deal with many phone calls, emails, worries, waste of time and losing your money if you wanna order from this SCUMBAGS company!!!!!!!
Helpful Report
Posted 2 years ago
Dreadful customer service, my first time ordering online and would be my last time.
Helpful Report
Posted 2 years ago
Wrapping paper rolled up and fastened with masking tape. Paper wasted tryyyo remove
Next 1 star review on 25th October 2022
Helpful Report
Posted 2 years ago
Ordered Adidas white trainers in size 42, delivered was Skechers red trainers in 36. Alvin, to whom I spoke on the helpline, said it wasn’t possible to reorder. Is it possible Next was fully aware these items were not in stock but chose to send something in the wrong make, colour and size in order not to admit this?
Next 1 star review on 15th September 2022
Helpful Report
Posted 2 years ago
I have twice ordered to pick up in store. Several years ago it never did arrive. This year I ordered two items to pick up at Gateshead Metrocentre. On August 26 I received a message to say I could collect. 15 miles late I tried to collect only to be told only one item had arrived. As it was for a gift I took a refund. I shopped for a short time and received another message from you to say arriving in 2 days but I had a refund so when no further message came I presumed sorted. Today however-September 8-I have received another message to say it’s here!
Helpful Report
Posted 2 years ago
I had £3,-£4-thousand pounds worth of stuff picked up by Hermes it all left heat backed but totally dsapeared I blew my top they agreed to give me £2,000 good will gesture. My backside they stole all my stuff I think they were re sold all the refunds that they say they have paid back canot be found or accounted for I won’t hesitate to blow the whistle customer service ok complaints team a total sham wrote to rip of Britain and watch dog the delivery drivers Evie are so bad a little bold headed guy awful peoples skills all the money Simon wolfs on ceo gets and the higher ranked pay their wages and keep them in a job dispicable shop all together and lying thieves.
Helpful Report
Posted 2 years ago
First time ordering online went to check out put first voucher code in great, second website crashed. Tried to chat was to busy
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Posted 2 years ago
Have several Next sofas but one Gosford Sofa in Velour Charcoal Grey is now a totally different colour at the back as it is from the front. Fading is not due to heat as the back of the sofa which is by a radiator is the original colour. The front of the sofa is now brown. Despite covering it in summer months and hardly using the sofa it now appears the £1150 for the furniture was not a good spend. Perhaps if you purchase this sofa and put it in a basement with no natural light it will stay one colour . Don’t waste your money. Not fit for purpose springs to mind. !!! Customer service were very helpful and polite but could not assist as it was out of warranty.
Next 1 star review on 3rd August 2022
Helpful Report
Posted 2 years ago
10 July in Tandem centre Colliers wood Next store around 14:30pm I entered that store to buy some clothes for myself (important note is that i was with my wife and with my 2 kids on is 5 and the other is 2), I'm a once a month client (so kind of regular one) and today whem I went inside to search for specific clothes for a event so I could match with my 5year old son (we bought his clothes there last month) Whem I was looking for the fitting room I saw another customer asking one of the staff member where he could try and I ask the same, that staff member man age around 50 and 55 years old and collar skin was very rude saying when they have sales they don't open the fitting room. Otherwise they would have ques from boots (other side of the shopping centre, quite sure taht would be impossible but...) when I asked how can we buy the cloths if we can't trying them? He related very rude saying no clothes store is obliged to have fitting room and that when they have sales that is close. So my first question: is this policy from Next UK? When you have sales your fitting rooms are closed? Important not I'm was on the suits side and all clothes I was looking and wanted to try were not on sale. This gentleman kept saying to come other day during the week. When I said if I can't try I will not buy it and I left the clothes on tope of some angers in front of me. This staff member grabbed the cloths and came after me shouting " we're not Primark and you need to respect our clothes". If you have CCTV you will notice I put the clothes on top of other clothes on a hanger... he also says we needed to put everywhere it was... I don't need to put anything back, usually I do for respect of the people that works on those store I'm not British but would really like to see if I was British this staff member would have the same reaction and attitude, this was pure racism (I'm a white person and the staff member is a colour person) but this was pure racism/description... I start walking to go out of the sore, again with my wife and my 2 under age kids, and this staff member start to walk after us and kept saying they were not Primark and they don't need Primark clients. I have to say that the few times I went to Primark (not a regular customer on their store) I was always been treated with respect never tried their fitting room but the few time I went inside a Primark store they were always open. Really Horrible store and Horrible Staff member, i do believe that not everyone working there is the same, Serious believe this guy is Racist and has some issues against foreigners.
Helpful Report
Posted 2 years ago
Appalling online delivery service! I ordered 3 in stock items 14/7 which for some reason were split into 3 packages and to date have not received items or full refund. Next use Evri/Hermes for deliveries and don't seem to grasp that parcels are continually going missing or are not delivered, when EVRI say they have been delivered to your door. Ive now chased my refund again and been told by Next that they are investigating the disappearance of items and sitting on my money while they are doing it. Evri are absolutely responsible for their services, but I'm giving Next a 1star for not addressing the issue with them direct and leaving me out of their mess!
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Posted 2 years ago
Bad service, Worse customer care! Used Click and Collect to ensure item in stock..Huge queues at self service click and collect would have been easier to have purchased in store as was in stock!!! Ordered same size dress but in different colour...Dress did not fit! Grrrrr!!! Total waste of my time and a totally unsatisfied customer!
Helpful Report
Posted 2 years ago
Next is rated 3.5 based on 1,310 reviews