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Next Reviews

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 19th March 2024

Next 5 star review on 3rd November 2022

Next 5 star review on 3rd November 2022

Next 1 star review on 25th October 2022

Next 1 star review on 15th September 2022

Next 1 star review on 3rd August 2022

Next 2 star review on 30th July 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made 6 separate orders now of multiple items only for none to show up. I have been told numerous times by next my orders have been packed ready to be shipped via phone, email and text when enquiring where they are. Only to then get emails, texts saying delayed and they don't show up and then cancelled. So I reorder something different for the same to happen again. I have ordered 57 items on multiple orders for none to show up. Do not order especially if it is for something you need soon. For it to happen once okay mistakes happen but 6 times on orders with multiple items?!?”

Posted 2 years ago

“Ordered and paid for a coat at Buchanan street Glasgow because my size wasn’t in store. Called in for a look 2 days later and saw my size. Asked if I could cancel order and purchase the coat now. I was told they couldn’t cancel as it was being packed. Fair enough, I’ll wait until it comes into the store. Eight days after original order I try to track order online but as there’s no information I call customer service. They tell me my order was cancelled on the 20th April on the day I enquired instore about doing so. I went to the store today and explained the situation to the staff member who happened to be the same as the one I spoke to on the 20th. She was hostile, defensive and downright rude. ‘You’re making out that I cancelled it’. I said I’m just telling you what customer service told me., that is the order was cancelled on the 20th. She said the system shows it was cancelled today. Jeez, if you supposedly can’t cancel it how can I! No apology which I really don’t care about but man, the attitude! Was going to buy more but couldn’t be bothered.”

Posted 2 years ago

“HOW UNRELIABLE! WOW, I have purchased a Sofa bed online when it showed that the specific item I ordered was available for 1-2 weeks delivery. Few days later, I check online for the tracking details and I don't see anything updated, so I take my time and call Next, and they tell me that the order Apparently has been canceled!!! I didnt get any notifications, no emails, nothing from them about that. If I didn't call and went out of my way, I wouldn't know that the order was canceled. DO NOT TRUST THIS COMPANY! Especially the website as it shows items are available for the delivery but in reality they are totally our of stock. What a joke of the company I would never come and purchase from It ever again. If I could, I would give a 0.”

Posted 2 years ago

“Awful experience today in Next in Barnstaple Purchased clothes online using my credit card, then stupidly paid off the credit card straight away. Then I needed to return one of the items. Went to the shop and asked them to refund to a gift card. I worked in retail previously so knew this was a possibility. If you don’t have a receipt this is what they will often do! So had I of walked in without a receipt this probably would have been the likely outcome. Anyway, spent ages arguing back and forth about whether it would be possible. Manager comes down, confirms it is possible and then states he can’t do it as the worker had already selected the refund option and it had already been sent back to my credit card. This annoyed me because it would mean that I am now in credit on my credit card- bad for credit rating. So, it was possible all along but I was fobbed off and lied too. If the worker had acknowledged her error things may have felt a bit more ok, you can understand mistakes happen. But no acknowledgment, no sorry, I guess I’ll deal with the repercussions on my credit card and score.frustrated is an understatement.”

Posted 2 years ago

“ABSOLUTELY DISAPPOINTED, Ordered 2 sofas and an armchair all in the same colour and fabric, just arrived after 15 weeks, the armchair is a different colour and fabric to the sofas, ridiculous, now we’ve got to wait 12 weeks for a replacement armchair, shameful work by who ever is responsible, you need sacking.”

Next 1 star review on 19th April 2022

Posted 2 years ago

“Ordered Easter items for delivery Saturday 16 April for Easter family gathering on Sunday 17th. None of items were delivered and no notification to say they wouldn’t be delivered. Tracking still says items will be delivered Saturday! Received other items from other companies for goods ordered Friday 15th and all were received on time on Saturday 16th via Royal Mail, DPD and Amazon. If those companiescan all fulfil their orders why can’t Next? There is no excuse and Next should not be offering home delivery if it can’t fulfil its delivery requirements. This is not the first time we have been let down by Next home delivery.”

Posted 2 years ago

“Bought some t shirts for my son, they are white with coloured parts. After 1 wash the colours have leaked onto the whites and they won’t return as I have no receipt.”

Next 1 star review on 12th April 2022

Posted 2 years ago

“Lift slim and shape slim jeans. Ordered my normal size 14 which I have quite a few pairs of. Also ordered size 16. Couldn't even do any of them up. What is going on with the sizing.”

Posted 2 years ago

“Do not deal with this company, Bought and paid for a corner sofa in store, didn't arrive when they said it would, arrived no legs rang customer service they would be with us in a week before the week was up I asked them to collect it, it was uncomfortable and I didn't want it said they would come and collect, on day arranged they couldn't get it in van would come back later got a call now not coming for another 5 days plus a £30 return charge bad, bad, bad. Horrible experience”

Posted 2 years ago

“Awful do not buy. Bought an expensive sofa that was rubbish after a few weeks all flat cushions. Sent out inspector and told me it was lack of care. Took 3 months of back and fourth to get it picked up and refunded. Never buy next sofas.”

Posted 2 years ago

“Still waiting for a delivery promised two days ago”

Posted 2 years ago

“Next take payment when it suits them. One large order place money was not taken from my account until 5 days after which has made me go into an unarranged overdraft”

Posted 2 years ago

“Without a shadow of a doubt, the worst company for service I have ever dealt with. I couldn't even get a manager call back as my request was denied... missed deliver of a sofa for 2 days.. got rid of old ones, sitting on floor, days off work and not priority. Joke”

Posted 2 years ago

“This is a real shame that Next’s couriers are letting them down. They have built such a good brand which is sadly being damaged by Hermes’s constant issues. Yet another of my orders are late. Missed my daughters birthday. I use next because I have a busy family life so it was convenient. Now it causes me problems which I don’t have time to spend fixing by calling up. This should not happen. Two weeks later and order is still not here.”

Posted 2 years ago

“I ordered items from Next Online on next day delivery four days ago..I have no tracking number was just told the day later my order would take a couple of days longer. We are now on day three still no parcel and no update from Next and no tracking info. I have just been in touch with Next Chat Online to be advised my parcel was given to a courier who does not deliver to my address!!! So its now back to Next !! Well absolutely shocking customer service from a big company I was relying on the clothing for an important occasion today ...still no firm confirmation from Next as to when I will receive my items possibly Monday 5 days after submitting order not good enough!! & I understand no delivery on a Sunday but hey ho sort it out Next in the first place Next Day Delivery means next day!!! Still no tracking information either shocking...won't be using Next again ...I will shop else where.”

Posted 2 years ago

“I made an order for a perfume from Next which was sent by next day delivery. Unfortunately the only delivery option they offer is through Hermes Courier (which is usually problematic in my area and usually avoid them where possible). I received an email that it would be delivered by hermes and when i heard something being put into the letterbox i checked and saw a black jiffy envelope with "Next Beauty" on the opposite side had been posted. The jiffy was flat and i could tell immediately there was no box inside. I emailed Next straight away to let them know. Hermes had taken a photo as "proof" of delivery, with the flat jiffy hanging out of the letterbox, and it seems that Next has absolutely no interest in further investigating this. I am so angry that this is allowed to happen, i understand this is a difficult issue but i am an honest customer and have never caused any issues before. I don't know if it occurred at the Next warehouse (as the item i ordered is now out of stock which it hasn't been for the months that i have seen it on the website) or someone at the Hermes courier company had stolen it from the jiffy along the way. I thought Next would help out a bit more, but their customer service is like talking to a robot with repeated automated responses and just keep putting a link to the hermes delivery and photo with no interest in looking further into it. I have added the picture that hermes put up on their website. The jiffy is flat and usually chunky boxes are too big to able to be posted through the letterbox unless they are quite flat or a letter. I won't be ordering from Next again or using Hermes or any company that uses Hermes. And i urge people to beware, especially from Hermes workers from the Tottenham area/Enfield depot, they are allowed to steal parcels, which i think is utterly disgraceful.”

Posted 2 years ago

“A home order of over two thousand pounds placed in the beginning of November has turned out to be a ghost that keeps haunting me! The level of unprofessionalism, misinformation and crossed information of a store of this magnitude is astonishing!!! Avoid business with NEXT at all costs! it’s one issue after another! I’m literally fighting with NEXT to receive what I’ve purchased!”

Posted 2 years ago

“Went into store to choose a suit only to find the only suits they have in store are slim fit and skinny fit disgraceful and disrespectful to your customers”

Posted 2 years ago

“I ordered a sofa from Next three months ago. The delivery should have arrived today but didn’t. I rang Next and was told it was a failed delivery and I would have to wait 48 hours to arrange for another delivery. Also told if they don’t scan the sofa at the warehouse they won’t be able to locate it and I will have to order another sofa, which will take 11 weeks.”

Posted 2 years ago

“Ordered the five set of Gem led candles on line it shows a remote control and the candles appear to be a pinky colour and that each candles requires two AA, batteries which is what I was expecting however the truth is they are nothing like they are shown on line the candles are white with no colour at all, there's no remote to them and to top it all each candle requires not two but three batteries for each candle not only does this state on line but also on the box, not only is this false advertising its totally unacceptable.”

Posted 2 years ago

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Next is rated 3.6 based on 1,272 reviews