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Next Reviews

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 19th March 2024

Next 5 star review on 3rd November 2022

Next 5 star review on 3rd November 2022

Next 1 star review on 25th October 2022

Next 1 star review on 15th September 2022

Next 1 star review on 3rd August 2022

Next 2 star review on 30th July 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely horrendous service. Three times now we have waited all day only to get a message saying that the courier has encountered 'unforseen problems'. That's after being inundated every day with texts and emails for a week prior and they have the audacity to state that we would be charged for any missed / re-deliveries!!!!! 3 weekends now utterly wasted. Time is precious and Next clearly have a total disregard for their customers. I will never order from Next again.”

Posted 2 years ago

“Shocking service! I order a curtain pole on 25th September due for delivery on 2nd October. I didn't hear anything past the delivery date, so after chasing I was informed there was a delay and I'd receive my parcel on 28th October. Of course 28th October comes and I hear nothing. After chasing again, I am informed that my curtain pole has been discontinued. I have been waiting one month to hang anything in my living room and Next didn't even think to send any email communication to tell me that my pole was delayed or discontinued. I had to reach out on both occasions. I am shocked at the non-existent level of proactive communication from a company as large as next. I was offered £10 credit which I have refused as I will never shop at next again. If you want to receive your items, don't shop at next!”

Posted 2 years ago

“I bought the Halloween decorating kit for £20 and although I received everything they said I would, the quality of the contents was abysmal, cheap paper decorations and only the 3 paper pumpkins had a sticker to secure closure. I feel very disappointed as Next used to supply good quality products.”

Next 1 star review on 26th October 2021

Posted 2 years ago

“Please do yourself a favour and stay clear of next to purchase anything! It's so poor quality these days and the customer service isn't good. They send faulty items and clothing doesn't last two minutes. Stitching in the clothes is shocking. I'd rather spend my money in primark as the quality of the clothes is actually better. Don't waste your time with getting into debt with this company.”

Posted 2 years ago

“A very bad organized company”

Posted 2 years ago

“Completely rob off you, never refund all money are due to. I contacted them & they blamed Paypal, have placed a dispute. Anyone who gives a decent review either has never returned or if they have, have just taken 1 or 2 items into local store. Items are poorer quality nowadays also.”

Posted 2 years ago

“bought a pair of trousers on Wednesday 15/09/21 at Castle Point, Bournemouth. We waited in all day Thursday and Friday but no parcel arrived. It is now Saturday and we are still waiting. This is not acceptable.”

Posted 2 years ago

“On Next website it says: If you wish to return your parcel by post, please call 0333 777 4574 and have your Selfserve number ready. We will send you a pre-paid returns label. Be CAREFULL the returns are NOT FREE, the will deduct £2 from your refund!!! They are MISLEADING customers!!!”

Posted 2 years ago

“Very poor delivery service,paid for next day delivery,come after one week,and the top off that in wrong place,very disappointed”

Posted 2 years ago

“I bought a pair of petite jeans online. I have only wore them once. I don't know if its the shape/cut of the jeans but they are fraying at the back. I wanted to purchase another pair and thought since I'm in Glasgow I will pop into the store and get some advice on the different style of jeans BAD MISTAKE..... When I approached a sales assistant we both had masks on space between us and when I asked for help she took 2 steps back and as i tried to explain what I was looking for she kept interrupting me. I finally told her to forget it and walk out the store she was not professional at all. I will not be back in that store.”

Posted 2 years ago

“Ordered some items online and realized that I used a wrong address. Contacted next within 10 minutes asking to cancel the order. Was assured that the order was cancelled. In 3 days they delivered the good to a wrong address and charged me. Has been two weeks, still cannot get the money back from them. Customer services are useless. Chat always disconnects, when customer services promise something to you they do not actually do it.”

Posted 2 years ago

“Ordered a “Radcliffe” classic door mat from Next… It arrived… and it’s broken. The rubber is ripped and generally in very poor condition.”

Next 1 star review on 25th July 2021

Next 1 star review on 25th July 2021

Next 1 star review on 25th July 2021

Next 1 star review on 25th July 2021

Posted 2 years ago

“Bought the Hampton bedroom furniture chalk white which is good quaity but not cheap on the pretext of buying the bed to match a was not in stock at the time, it vanished from your web site and newest brouchure ! now after talking to sales staff in the shop who informed me while still selling the furniture stopped selling the bed with no warning! So left with £2000.00 of new (less than a year old) bedroom furniture that will not match anybed properly which was the intention !”

Posted 2 years ago

“Bought several tops online. First package, I did not open. The garment was thrown unfolded in and crumpled and the plastic bag had only one edge sellotaped. It stank of stale perfume...awful! I wondered how it ever got checked and passed for re-sale. All other tops, despite being the same size, were either too tight or too large. Very disappointed in the sizing and quality. Moreover, I was disgusted with the smelly one. They’ve become sloppy and complacent, I feel. I was a regular Next shopper. This order has made me hesitate about ever using them again”

Posted 2 years ago

“I got dress it was too tight so returned they got me next size next day delivery that wasn’t much difference so I returned it with the receipt for the first as they only gave me one receipt the assistant kept ask for receipt for second size which I could not give as they only gave receipt for first she said rudely did I ask for one ?? I replied not up to customer to do your job she really upset me so rude I’d never go back again after the way I was treated at deepdale retail store Preston no customer service and way she said put your card in to get refund was disgusting I’m very annoyed”

Posted 2 years ago

“We have had our next corner sofa and snuggle chair for around 2 years. They look much older. We asked for a technician to come out to have a look which he did. He said the cushions were beyond the point of being able to be re-shaped due to the cheap material used to fill them. This is despite us plumping and turning them daily. The material is also worn and frayed in many places and the frames have creaked from new. Next’s response implied it is our fault and referred us to the care guide! They also offered to sell us replacement cushions! I found this extremely patronising. We had our last sofa (not Next) for over 15 years. I doubt these will make it to 3. I will never buy any Next furniture again, the quality is terrible”

Posted 2 years ago

“Don't believe a word they say about delivery dates!! Today I have a child's birthday and no present to give her. I am devastated. All they will say is it was dispatched Tuesday, and this now Saturday.”

Posted 2 years ago

“Delivery of some sandals were delayed by 5 days by which time I had already attended the event I originally ordered them for. The courier gave 3 different time slots across 2 days and failed to deliver within any of these. The sandals finally arrived more than an hour later than the last 2 hour slot. Sadly the problems did not end there. The shoe box which was damaged contained sandals a size smaller than those ordered although the the label on the box stated the correct size. I’m now have to go to the bother of returning them. All very frustrating and time-consuming.”

Posted 2 years ago

“Terrible customer experience from next. Massive issues from start to finish on purchasing a table, bench and chairs online!! 10 calls later along with explaining to 10 different people the same story along with being told i basically imagined something when it was in black and white.... Manager calling me same day to go over issue and still nothing 5 days later. Disgraceful.”

Posted 2 years ago

“Next used to have good clothes. Just couldnt believe the very poor quality of most tops. Pricey and just rags. Primark tops for €7 better quality. Now stuck with a Next card to the value of €78 as had to bring back 4 out of 5 items. Wouldn't refund back to my One4all card.”

Posted 2 years ago

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Next is rated 3.6 based on 1,272 reviews