Awful experience today in Next in Barnstaple Purchased clothes online using my credit card, then stupidly paid off the credit card straight away. Then I needed to return one of the items. Went to the shop and asked them to refund to a gift card. I worked in retail previously so knew this was a possibility. If you don’t have a receipt this is what they will often do! So had I of walked in without a receipt this probably would have been the likely outcome. Anyway, spent ages arguing back and forth about whether it would be possible. Manager comes down, confirms it is possible and then states he can’t do it as the worker had already selected the refund option and it had already been sent back to my credit card. This annoyed me because it would mean that I am now in credit on my credit card- bad for credit rating. So, it was possible all along but I was fobbed off and lied too. If the worker had acknowledged her error things may have felt a bit more ok, you can understand mistakes happen. But no acknowledgment, no sorry, I guess I’ll deal with the repercussions on my credit card and score.frustrated is an understatement.
11 months ago
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