Ordered and paid for a coat at Buchanan street Glasgow because my size wasn’t in store. Called in for a look 2 days later and saw my size. Asked if I could cancel order and purchase the coat now. I was told they couldn’t cancel as it was being packed. Fair enough, I’ll wait until it comes into the store. Eight days after original order I try to track order online but as there’s no information I call customer service. They tell me my order was cancelled on the 20th April on the day I enquired instore about doing so. I went to the store today and explained the situation to the staff member who happened to be the same as the one I spoke to on the 20th. She was hostile, defensive and downright rude. ‘You’re making out that I cancelled it’. I said I’m just telling you what customer service told me., that is the order was cancelled on the 20th. She said the system shows it was cancelled today. Jeez, if you supposedly can’t cancel it how can I! No apology which I really don’t care about but man, the attitude! Was going to buy more but couldn’t be bothered.