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Next Reviews

3.6 Rating 1,273 Reviews

64 %

of reviewers recommend Next

Company Reviews

3.6

Based on 1,273 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 19th March 2024

Next 5 star review on 3rd November 2022

Next 5 star review on 3rd November 2022

Next 1 star review on 25th October 2022

Next 1 star review on 15th September 2022

Next 1 star review on 3rd August 2022

Next 2 star review on 30th July 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next is by far the worst retail store in the UK, I found shopping with them frustrating, consistently POOR customer service and to get your refund back after returning an order was like pulling teeth! I don’t recommend buying from them, it’s simply not worth it. I’ve also reported Next to the retail Ombudsman as they should not be allowed to repeatedly treat customers poorly.”

Posted 3 years ago

“Customer service are a joke. A Lamp I bought burnt with the wires sticking out which was certain to go on fire. Not interested as I didn't have the bulb???? Lady on phone wanted me to show her my bank statement to prove I bought the bulb there??? £40 for a taxi to get my bank statement. A dimmer bulb for a dimmer light the bin had been emptied result NOT a penny even though pictures were provided!!”

Posted 3 years ago

“so Disappointed someone else Order came with all there details it. and now my goods are all Out of stock. never going to order again from next.”

Posted 3 years ago

“I purchased the star bathmat I used it for the first time. When I went in for a shower my shower is over the bath when I put the bathmat down in the bath I put my leg over the bath to go in for a shower. I slipped hurt my leg on the side of the bath it swelt up like a balloon and all black and blue. I am taking it back to next. I wouldn’t recommend buying it.”

Posted 3 years ago

“On the 8 December I ordered a pair of size 12 NYD Jeans. They arrived but were a size 8. So I telephoned, explained that they were the wrong size and was sent a second pair which were also size 8. Now I realized what was happening: One of the labels said size 12 but the other two inside and on the trousers said size 8. I rang up again to explain. Was told that a detailed note would go to the warehouse to ask them to check all the sizes - but once again on the 27 December the wrong size arrived. I am now sitting with 2 size 8 Jeans. No courier has arrived, one is over a week late and I am told that I cannot have my money back £140 until the jeans are received back by the warehouse. If Next has been a joined up company they would have resolved my problem and had me as a satisfied customer. It is now 28 days later and the whole experience is a disaster. Of course no other store has size 12 NYD Jeans - all sold out - So Next has left me without the trousers I needed and wanted!”

Posted 3 years ago

“Sorry to hear that after spending £100+ on clothes that I wasn't entitled to be a VIP customer with savings on extremely inflated priced clothes. During the pandemic, you may want to rethink your strategy, as being told you're not important enough makes me shop elsewhere. Good luck with the import of the majority of your clothes from China, Bangladesh and India...”

Posted 3 years ago

“Order dining chairs in store 17th August and told 4 weeks for delivery, finally arrived 15th December! After so many calls by me after each failed estimated arrival in warehouse date given to us. One call handler said she would put me through to a supervisor but it was just another call handler who said she couldn't transfer to supervisors and preceded to be very rude. I have wasted so much time chasing my order and been stressed wondering if we would ever be able to sit at our dining table. I even had to argue for a discount due to the long delay! I will never use this company again as this was my 2nd bad experience. The first order I had didn't arrive as planned just an empty lorry and driver telling me someone would phone to sort it out, they didn't I had to do the phoning. This company does not care about its customers so doesn't deserve people's money”

Posted 3 years ago

“A few months ago I opened a Next account and was given a modest limit. I used the 3Step option to pay, which is a bit like Klarna, where you split something over three payments, without paying interest. I have decided to stop using interest bearing accounts, or just pay off each month, so I don't further line the pockets of usurers. After having settled on time for a number of months, I received a notification that my account is on "Temporary hold" due to something on Experian. I checked Experian and my score has actually gone up, with no major changes on the report (no fraud alerts, account balances gone down, payments on time, registered on electoral roll etc.). I've heard about their reviews, but this just made me think, for those who do want a credit account, why bother with Next? I have seen on money forums, horror stories from people who have had limits of thousands and a large balance within those limits and then suddenly the limit is removed or lowered and these people are now over their limit. I have read "Which" has become involved in investigations into Next and their highly irregular ways of opening and then administering accounts. I would recommend if you want to buy from Next, pay up front (or look on a well know online auction, where you can get loads of Next stuff at a fraction of the price), but don't get into financial bed with this company.”

Posted 3 years ago

“Ordered a candle holder as a Christmas gift, it arrived badly packaged and broken! Not happy.”

Next 1 star review on 17th December 2020

Posted 3 years ago

“overcharged me and wont refund”

Posted 3 years ago

“Delays in deliveries, Items ordered back in September still not delivered. Refunds not refunded after months and now an additional £140.99 taken from my bank account. Hours on the phone and messaging, I will not be using Next again, it is too stressful and communication from customer service is appalling”

Posted 3 years ago

“I have had an account with Next for so many years I've lost count. I have shopped at Next since the mid 80's. I never pay the minimum amount, I always pay more. I last ordered from Next in March 2020. I owe just under £600. I paid £150 last month. So imagine my surprise when my credit limit is reduced with no contact and I get an automated message saying I can't have any credit and 'must pay for my order on this occasion'. I made another payment expecting this to change and credit to be restored, but no. Still says £0 credit available, yet I've paid £150 this month alone. What are Next playing at? I appreciate they are concerned that people may default on payments in the current climate, but I am sure there are people who owe far far more than me, who miss multiple payments and have a history of bad debt. Come on Next. Loyal customers with a good payment record should not be treated like this. I won't be buying from Next again. Not impressed.”

Posted 3 years ago

“Next is great of you want your furniture delivered smashed, not assembled and delivered half a year after your order. Save yourself the time and just buy ikea. Note in the picture smashed wardrobe awaiting removal (4weeks), and 2 chest of drawers dumped in the hall/fire escape!”

Posted 3 years ago

“Ordered a rug online and received confirmation that it will be delivered on certain day. Made an arrangement for someone to get the delivery on that day but they failed to inform that there is delay plus when rang to customer service , advisor was so rude, feel like he didn’t want to talk to me.. I experience such a bad customer service.... no order number given so when rang customer service they traced my item with email ID.. I won’t recommend Next. I can understand delay if it was explained but customer service is disgusted.. I will not shop Next again.”

Posted 3 years ago

“Purchase a set of Sofa's, which were faulty, they sent someone to repair, after two attempts, told that they were not repairable, and discontinued. Offered replacement or refund. Sofa was collect over 6 weeks ago, Still no refund received.”

Posted 3 years ago

“I had previously read a few reviews about Next taking money they shouldnt have taken from your bank account after online orders, but I didnt believe it to be honest. Now it has happened to me :( I ordered some Christmas gifts, money was taken from my account (bank confirmed Next took the money) and no order arrives. Called customer service and had a complete cow of a service agent basically laugh at me. Nasty crew”

Posted 3 years ago

“Do not purchase Grey & White 16 piece cutlery set. The pattern is disappearing before my eyes and I've not even had it for a year! It states dishwasher safe - but I use a low hear 'eco' wash and it looks pretty bad. They wont exchange even the product not even a year old - no receipt as was a gift from months ago! I'll never request a gift from Next again!”

Posted 3 years ago

“I am absolutely decussed by the service we have recieved & will never buy from next again! Totally incompetent & have never been treated this way before. We ordered lights for my daughters 18th birthday & have been promised 3 times that the lights will be sent in time & had 3 emails following to say about a dalay when adviser's have said the stock has been available. I was advised by a guy called mohamid last Saturday we would recieve them today(Tues) 7pm - 9pm recieved another email this morning to say another delay today. He also promised a full refund & a £10 gift card which we haven't recieved & payment was made at the time of first order which I want back ASAP!!!. All advisers have given false information. We've been left with no lights for our daughters 18th birthday & it's too late to get them from anywhere else now. I always believed Next gave good service but nothing other than cowboys who give falsh information. I will be taking this complaint further”

Posted 3 years ago

“My daughter ordered Next footwear for my birthday and sadly a size 11 and 12 arrived so unable to wear....”

Posted 3 years ago

“I wish I could give no stars but not an option, and also wish I read these reviews before ordering a table and chairs, which I have had to cancel because of them messing around with the order (one minute it’s in stock, the next it isn’t!). This was about 4 weeks ago - received partial refund (which took long enough!), still waiting for another £8 to be refunded, they took the money easily buts it’s an absolutely nightmare trying to get it back. Very frustrating and I have now had to refer it to the financial ombudsman. Surely this is fraudulent. Extremely disappointing ‘service’, I will never go near this company again and advise others to be careful before considering buying anything from them.”

Posted 3 years ago

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Next is rated 3.6 based on 1,273 reviews