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Next Reviews

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 19th March 2024

Next 5 star review on 3rd November 2022

Next 5 star review on 3rd November 2022

Next 1 star review on 25th October 2022

Next 1 star review on 15th September 2022

Next 1 star review on 3rd August 2022

Next 2 star review on 30th July 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 stars they deserve seriously guys unless you want a nervous breakdown DO NOT ORDER ANYTHING FROM THEM !! I ordered on the 3 rd of January 2022 and paid for next day delivery that NEVER HAPPENED AND ONLY DELIVERED HALF OF MY PARCEL!!After phoning up; you get some imbeciles ,who can’t spell you have to dictate like children the letters,you get a cynical cow saying !!the couriers have problems need to given more time(so If you are working think twice) I had to tell them if tomorrow you don’t deliver my parcel I will chase the refund with my bank seriously A NIGHTMARE TO DEAL AND NEVER AGAIN I WILL ORDER ANYTHING FROM THEM”

Posted 1 year ago

“Useless company. They offer next day delivery with little chance of it arriving. They do not bother to keep you updated as to where your package might be or indeed arrive. Totally useless”

Posted 1 year ago

“I write to warn everyone who wanna place any order from NEXT think TWICE! This company is the worst company I ever seen. I have been a loyal NEXT VIP and Unlimited customer, I ordered over £20000 with this company, they send out faulty and broken items so I returned items by their EVRI courier collection with tags and all in original packaging I had all the proof of online purchase and NEXT refused to refund me, I need to dispute each transactions with my bank and still in process. After I raised dispute with my bank, few days later NEXT sent two guys from agency to my home address with my private details and my family personal details as well all printed on paper obviously NEXT did a hard search without customer permission and they use camera recorded our faces and vehicles, they are threatening and harassing me and my family. NEXT are clearly using this as a way to avoid refunds which is absolutely disgusted! I will NEVER EVER shop with NEXT again, extremely rude staff ( Female Manager of BICESTER NEXT store ), shocking online customer service, shame on them! Be prepare to deal with many phone calls, emails, worries, waste of time and losing your money if you wanna order from this SCUMBAGS company!!!!!!!”

Posted 1 year ago

“Dreadful customer service, my first time ordering online and would be my last time.”

Posted 1 year ago

“Wrapping paper rolled up and fastened with masking tape. Paper wasted tryyyo remove”

Next 1 star review on 25th October 2022

Posted 1 year ago

“Ordered Adidas white trainers in size 42, delivered was Skechers red trainers in 36. Alvin, to whom I spoke on the helpline, said it wasn’t possible to reorder. Is it possible Next was fully aware these items were not in stock but chose to send something in the wrong make, colour and size in order not to admit this?”

Next 1 star review on 15th September 2022

Posted 1 year ago

“I have twice ordered to pick up in store. Several years ago it never did arrive. This year I ordered two items to pick up at Gateshead Metrocentre. On August 26 I received a message to say I could collect. 15 miles late I tried to collect only to be told only one item had arrived. As it was for a gift I took a refund. I shopped for a short time and received another message from you to say arriving in 2 days but I had a refund so when no further message came I presumed sorted. Today however-September 8-I have received another message to say it’s here!”

Posted 1 year ago

“I had £3,-£4-thousand pounds worth of stuff picked up by Hermes it all left heat backed but totally dsapeared I blew my top they agreed to give me £2,000 good will gesture. My backside they stole all my stuff I think they were re sold all the refunds that they say they have paid back canot be found or accounted for I won’t hesitate to blow the whistle customer service ok complaints team a total sham wrote to rip of Britain and watch dog the delivery drivers Evie are so bad a little bold headed guy awful peoples skills all the money Simon wolfs on ceo gets and the higher ranked pay their wages and keep them in a job dispicable shop all together and lying thieves.”

Posted 1 year ago

“First time ordering online went to check out put first voucher code in great, second website crashed. Tried to chat was to busy”

Posted 1 year ago

“Have several Next sofas but one Gosford Sofa in Velour Charcoal Grey is now a totally different colour at the back as it is from the front. Fading is not due to heat as the back of the sofa which is by a radiator is the original colour. The front of the sofa is now brown. Despite covering it in summer months and hardly using the sofa it now appears the £1150 for the furniture was not a good spend. Perhaps if you purchase this sofa and put it in a basement with no natural light it will stay one colour . Don’t waste your money. Not fit for purpose springs to mind. !!! Customer service were very helpful and polite but could not assist as it was out of warranty.”

Next 1 star review on 3rd August 2022

Posted 1 year ago

“10 July in Tandem centre Colliers wood Next store around 14:30pm I entered that store to buy some clothes for myself (important note is that i was with my wife and with my 2 kids on is 5 and the other is 2), I'm a once a month client (so kind of regular one) and today whem I went inside to search for specific clothes for a event so I could match with my 5year old son (we bought his clothes there last month) Whem I was looking for the fitting room I saw another customer asking one of the staff member where he could try and I ask the same, that staff member man age around 50 and 55 years old and collar skin was very rude saying when they have sales they don't open the fitting room. Otherwise they would have ques from boots (other side of the shopping centre, quite sure taht would be impossible but...) when I asked how can we buy the cloths if we can't trying them? He related very rude saying no clothes store is obliged to have fitting room and that when they have sales that is close. So my first question: is this policy from Next UK? When you have sales your fitting rooms are closed? Important not I'm was on the suits side and all clothes I was looking and wanted to try were not on sale. This gentleman kept saying to come other day during the week. When I said if I can't try I will not buy it and I left the clothes on tope of some angers in front of me. This staff member grabbed the cloths and came after me shouting " we're not Primark and you need to respect our clothes". If you have CCTV you will notice I put the clothes on top of other clothes on a hanger... he also says we needed to put everywhere it was... I don't need to put anything back, usually I do for respect of the people that works on those store I'm not British but would really like to see if I was British this staff member would have the same reaction and attitude, this was pure racism (I'm a white person and the staff member is a colour person) but this was pure racism/description... I start walking to go out of the sore, again with my wife and my 2 under age kids, and this staff member start to walk after us and kept saying they were not Primark and they don't need Primark clients. I have to say that the few times I went to Primark (not a regular customer on their store) I was always been treated with respect never tried their fitting room but the few time I went inside a Primark store they were always open. Really Horrible store and Horrible Staff member, i do believe that not everyone working there is the same, Serious believe this guy is Racist and has some issues against foreigners.”

Posted 1 year ago

“Appalling online delivery service! I ordered 3 in stock items 14/7 which for some reason were split into 3 packages and to date have not received items or full refund. Next use Evri/Hermes for deliveries and don't seem to grasp that parcels are continually going missing or are not delivered, when EVRI say they have been delivered to your door. Ive now chased my refund again and been told by Next that they are investigating the disappearance of items and sitting on my money while they are doing it. Evri are absolutely responsible for their services, but I'm giving Next a 1star for not addressing the issue with them direct and leaving me out of their mess!”

Posted 1 year ago

“Bad service, Worse customer care! Used Click and Collect to ensure item in stock..Huge queues at self service click and collect would have been easier to have purchased in store as was in stock!!! Ordered same size dress but in different colour...Dress did not fit! Grrrrr!!! Total waste of my time and a totally unsatisfied customer!”

Posted 1 year ago

“Ordered a day bed item item 115-560, paid extra £30 for assembly. Waited 6 weeks for delivery to find the assembly was not included. No refund or any information was sent. If I had known I would not have ordered. Refused receipt of “box of bits” and sent them away with it. Nice delivery guy, useless organising/customer service.”

Posted 1 year ago

“Forever comfort leather sandal £44 Bone. Look nice for a few seconds, then quickly found that these were digging into my toes. Made of leather but lined with plastic. That indeed is the problem. Terribly uncomfortable. Don't buy these. Go elsewhere.”

Posted 1 year ago

“Delivery is a constant issue with the company after paying 3.99 for next day delivery. Items are either processing delays, manufacturing delays, waiting for new stock. Very annoying. It happens far to regularly so I have to let others know.”

Posted 1 year ago

“Item ordered on 6th April 2022. I understood at the time as it was a clearance item, it will take time to arrive which I was fine with (I believe it was 21st or 25th April - their confirmation email conveniently excludes delivery date!). Come the delivery date the order was delayed no real reason given. Every time I call, they say it’s fine arriving soon but then I receive email saying its delayed! I contacted them 9th May, they said its all-good arriving tomorrow. Finally on 10th May when I tried to contact them, they said it’s been lost by courier!!! I will never ever shop with next.co.uk again neither I would recommend anyone shopping with them. Lots of good alternatives out there now.”

Posted 1 year ago

“SO I have to write yet another disappointing review on Next.co.uk. On the 21st of April I purchased online a sofa bed, on the 22nd it was allegedly canceled by Next.co.uk. on the 25th I called them to check the status of my order, they informed me that the order was canceled without notifying me. They said the refund would be issued is 3-5 working days. they sent me a pathetic gift card of 20 £. Now, today is 6th of May, and I haven't received a refund yet. I again, had to call them to check where is it. and the agent informs me that the Order hasn't been canceled properly and the refund HAVENT been issued. NOW, this is beyond Crazy. they didnt issue the refund and were hoping that I wouldn't call them to get it? Were they trying to keep my almost 500 £ ? they are not trying to send another gift card to do what? fix the issue?! THE WORST COMPANY EVER!!! Dont trust them with your Refund!!!!”

Posted 2 years ago

“Today I tried to return a pair of jeans I bought a week ago. Unfortunately, they refused to refund me because the card I used to purchase the jeans five days ago expired yesterday and they wouldn’t accept my new card even though it was from the same account. The person behind the till said it was a glitch in the system but she was still unwilling to try and resolve it for me. Only offered a credit note. So I still have a pair of jeans I don’t want and no card that I can have the money refunded to”

Posted 2 years ago

“Your branch at Cheshire oaks need staff training on politeness. I was stood waiting at the till and the young lady left the till to find an item for a customer in front of me - she was gone a good 5 mins when the customer she was helping said “please serve the ladies in the queue” and the member of staff said “it’s all right” and carried on searching on the computer. When she eventually came back to the till there was no apology for keeping what was now 4 customers waiting. I would also like to know why the member of staff didn’t call another member of staff either to help the customer to search for the item or to cover the till? Sat 1st May 5.15pm”

Posted 2 years ago

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Next is rated 3.6 based on 1,272 reviews