Absolutely livid. I waited over 3 months for my sofa. It comes and I’ve taken the packaging off and the arm is completely stripped off and out of the wood. What kind of quality control is this? I’ve been told I have to wait another 14 weeks and it can’t get taken back until next Thursday. I went with next due to thinking they would be better than other sofa stores. I will never set foot in a next store ever again. Terrible customer service, terrible everything. The delivery was also 2 hours late.
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