The delivery process was excellent - especially given the Covid-19 challenges. However, the Malvern chest of drawers was missing a part and the phone number to Next isn't working - so you have to fill an online form in to report the issue - that has a promised turn around time of 7 days so presumably I'm going to wait at least 2 weeks to receive the missing part. The end product (which was far more expensive than a similar Ikea product) is not as good quality as Ikea, and was more complicated to put together. Overall - very disappointed.
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