bought a item from next ,not the same colour as items we had bought before, had it sent back took them 10 days to collect as the courier who came said he couldnt take it,then it went yesterday ,and was told we would receive a emailto confirm collection ,still not received 24 hrs later ,just rang up ,like talking to a brick wall ,then told this could take up to 10 days before we hear about our confirmation ,so that would be 28 days they have our money before we even get to know ,then when confirmed another probably 7/10 days before we get our monies refunded,dont think we will be buying again ever