Worst Customer Service & Delivery service I have ever seen. Ordered chest of drawers, that Next arranges with a 4 men delivery. 3 times can arrived with just 2 men, who couldn’t deliver and had to take it back. Paid for the ‘service’ that includes delivery, remove all packaging and place furniture to its place. On a delivery day twice delivery team refused to do any of unpacking, rubbish removals and placing cabinets to its places, despite seeing I am 7 month pregnant and there is no chance for me doing any of that… shameless people, lied to my face. Customer service - most useless people just reading the script, can’t do anything apart form offering 50 GBP voucher for shopping in their shop - which I refused as won’t ever shop with Next again! Ended up arranging a 3rd party to help with unpacking, moving furniture and removing all rubbish. Next owners/sales/designers/strategy people - I read so many bad reviews now about your service, I wish I did read it prior to spending my money with you. You efforts to grow your business is useless - as you post sale departments are trashing your brand reputation and eventually you’ll be left with no clients at all with such horrendous service and disrespectful attitude to people. Fellow-Customers, please do not spend your money with Next, it is a total waste!
1 year ago
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Next has a 3.6 average rating from 1,245 reviews

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