Daughter ordered a sofa bed from Next Cardiff store sixteen weeks ago and made it clear that she lives in a second floor flat - this detail was noted by Next - delivery team turned up today without knowing that the sofa had to be lifted up two flights of stairs and they didn’t have enough men for the job! Not delivery drivers fault just not the correct information passed on to them. After a very dismissive customer service lady upset my daughter I agreed to phone them back on her behalf to see if we could get the matter resolved! Customer services just informed us that my daughter and flat mates may have to wait another 15 weeks for the delivery to be rescheduled!! Apparently nothing can be done today as Next are unable to problem solve this dilemma and it’s easier for them to follow their procedures so that only the customer is inconvenienced! Customer services were definitely not prepared to pick up a phone and talk to the delivery team directly to see if an immediate solution could be found! It will now apparently take at least 72 hours to relocate the sofa and re enter it into their system, this procedure can’t be circumnavigated! When the sofa is back in the system it could then be up to 15 weeks for it to be redelivered? Sadly the sofa that was in my daughter’s sitting room yesterday has been removed so the people in the flat have nothing to sit on! So frustrating ! Compensation £50 to purchase a blow up mattresses to fill the void! Why doesn’t anyone have any gumption anymore ? Surely it’s not beyond the wit of man to have organise to redeliver later in the day with a couple of extra men! This has not been a joyful experience! This order is £1500 paid in full at the time it was placed!
2 years ago
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