I received a defective item and I wanted a replacement but they don't offer replacements/exchanges. they told me to return the one I have and place a new order but I can't utilize the new account coupon. when I expressed that concern, they told me to provide my bank account details and they would wire me the 10% back into my account after I place the order. um, no thank you. terrible experience as a customer that did nothing wrong and received a defective item.
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