Aweful !! I purchased two jeans from store and ordered one online which supposed to be delivered in store next day after 12 pm. I got text message from next at 1:25 pm that my order is running late and i will be informed as soon as it arrives. One day after i called customer service and spoke with guy called Faisal and he said he will contact store and call me back to update but he didn't bother to call me back. I called after an hour again to see what's going on and this time I spoke with Emilia and she said the same. She left me a voicemail after some time that there is an update and if I can call them back. I called back and spoke with one another person and he said he will suggest to wait another 24 hours and if it doesnt arrive call us back to see what can be done. What an aweful customer service! next time no next.. I got call today again and i was told that they dont know where is this parcel gone and they are happy to give me refund. I will say to next "you dont need to be happy to give me refund, It's my right to get that refund as you cannot deliver what you promise to customers" I wasted my 3 days chasing next customer service and what i gained is they dont know where is their own delivered parcel. NEXT IS A WASTE OF TIME..