Currently having lots of issues with orders. II am not a happy customer at the moment and have been a customer for many years. An order places Dec 1 never arrived, I was told it got lot, ordered again. That one never arrived but I was told when I contacted customer support that it did. My account does not say that. Ordered a 3rd time. It arrived. Hurrah ! Left outside my door. Opened it and the jumper had been packed while it was soaking wet. Yes you read that correctly. After 6 folk calls and multiple apologies and promises of emails that that never arrived and another re-order placed, guess what ??? It still has not arrived. Nobody knows where it is. And its a jumper btw, Not a large piece of furniture a simple jumper !!!! NEXT seriously disappointed. Your service is just rubbish and my account now reflects that I ordered a jumper 3 times that I have never received. I will not be purchasing again. An no doubt have will have to have yet more conversations with you to get these orders for goods not received off my account.